Ecomm Project Manager
Overview
The Project Manager will actively manage the delivery of exciting new consumer-facing functionality to J.Crew Group brand websites (jcrew.com, factory.jcrew.com) via both large-scale initiatives and short-burst enhancements. This individual will manage both the day-to-day scrum ceremonies, as well as scheduling and participating in backlog refinement, scope discussions, design sessions, and sprint planning. This role ultimately serves as a liaison between the Business / Product teams as well as Engineering, QA, and Web Operations. To ensure ongoing success for all, this individual puts the team first, empowering each team member to voice their own ideas and collectively drive efficiency, growth, and excellence. Together, we are partners in fostering a supporting, safe, accepting, and collaborative space for everyone to thrive in.
Responsibilities
- Responsible for driving the building and implementation of enhanced web experiences for J.Crew Group websites 6 jcrew.com, factory.jcrew.com
- Where needed, this role will flex outside of digital, as well as support organizational peak readiness and execution.
- Lead daily stand-ups, assist in impediment removal, and work closely with Product partners for backlog refinement activities, sprint planning, and overall delivery.
- Ability to flex between Scrum master duties and Agile methodologies, and pivot to traditional waterfall delivery as dictated by Project needs.
- Support the front-end and back-end Code Release process by working closely with Tech Operations on moving stories from development to QA, and to final build.
- Partner with Product, QA, Engineering, DevOps, and peers within PMO to improve workflows and processes that empower a streamlined CI/CD process
- Act as a support for site issue resolution in both production and lower environments.
- Work closely with the business and tech to enable the creation and application of A/B tests for new site experience while supporting the evaluation of test results and customer interactions.
- Partner with vendors to introduce new integrations and functionalities, while ensuring existing products and tools continue to meet business needs.
- Partner with cross-functional teams to coordinate overlapping operational efforts.
- Ensure all work is tracked in our workflow tool, JIRA, and collaborate via multiple software tools.
- Provide executive level weekly statuses via SmartSheet.
- Manage budget for team including quarterly CEA submissions, accruals, forecasts, and invoice reviews.
Qualifications
Required:
- BA/BS
- 3-5 years of relevant eCommerce or digital product/project management experience
- Excellent verbal and written communication skills, with the ability to translate between technical and business audiences
- Proven ability to manage multiple concurrent projects and competing priorities in a fast-paced environment
- Strong organizational and time-management skills, with attention to detail across project plans, timelines, and status reporting
- A collaborative team player focused on improving outcomes for customers, business stakeholders, and technical partners alike
- Comfort working across internal teams (engineering, business, creative) and external vendors/partners
- Proficiency with AI tools (e.g., ChatGPT, Claude, Copilot) and a demonstrated eagerness to apply them to day-to-day work, such as status reporting, documentation, meeting synthesis, data analysis, and similar tasks
Preferred:
- BA/BS in Computer Science, Information Systems, or related technical field
- Working knowledge of Agile and Waterfall delivery methodologies (Scrum, sprint planning, backlog grooming a plus)
- Hands-on experience with project/workflow tools such as Smartsheet, JIRA, and Confluence, and collaboration platforms like Microsoft Teams
- Experience supporting eCommerce platforms, site merchandising, or digital product launches
- Interest in evolving operational processes (e.g., documenting new guidelines, standards, and playbooks as the team matures)
- Demonstrated success managing projects with multiple stakeholders, shifting priorities, and varying team structures
- Familiarity with reading dashboards/reporting to track project health, budget, or timeline variance
We welcome you to apply, even if you dont check all the boxes. Our passion is scouting life-long learners who are driven by curiosity, and who feel connected to our brands and share our desire to make an impact. Were always seeking bright new talent who leverage their unique experiences to discover, grow and evolve with our teams.
Benefits + Perks
Health & Well-being - Eligible associates and family members receive medical, dental, prescription and vision insurance, family planning (fertility, adoption & surrogacy support), fitness discounts, medical travel and more.
Associate Discount - We love our products just as much as you do! Thats why we offer a great associate discount across all of our brands (J.Crew, J.Crew Factory, and Madewell).
Summer Fridays - In addition to our hybrid work model, we also close our office at 1:00 PM every Friday during the Summer months.
Community Impact - We support the communities where we live and work through our philanthropic efforts and the J.Crew Cares Program.
Winter Break - In addition to our PTO package, J.Crew Group offers a winter break at the end of December to eligible full-time associates at the Home Office to provide time to refresh and recharge.
Note: Availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.
Salary Range: $86,400.00 - $111,700.00
At J.Crew Group (JCG) we aim to pay competitively for our companys size and industry. The base salary offered will take into account internal equity and may vary depending on the candidatesgeographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Groups competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.
