Requisition ID: 300909- Relocation Authorized: None
- Telework Type: Full-Time Telework
- Work Location: Reston, VA
Job Summary:The ECMS / Records Systems Support Specialist provides technical, operational, and process support for enterprise document and records management platforms used to manage Bechtel business records throughout their lifecycle. The position supports archive content management, electronic document management, system configuration, reporting, user access, search performance, data migration, application integrations, records disposition, and related automation and artificial intelligence initiatives. The role works closely with Document, Records, and Information Management leadership, Records Managers, project and functional stakeholders, IS&T, vendors, and system users to ensure systems remain effective, compliant, secure, integrated, and aligned with business needs.
The position typically requires experience supporting enterprise content management, electronic document management, records management, business systems, or information governance environments. Experience with DocFinity, Documentum/OpenText, Oracle database-supported applications, Aconex integrations, records repositories, reporting tools, AI-enabled information management capabilities, system integrations, and content migration initiatives is highly desirable. Experience working in a regulated, project-driven, engineering, construction, nuclear, government, or infrastructure environment is beneficial.
Major Responsibilities:- Provide day-to-day support for enterprise document management and archive content management systems, including DocFinity, Documentum/OpenText-related tools, InfoWorks, Aconex-related exchanges, and related integrations.
- Support records management processes for storage, retrieval, archiving, retention, disposition, destruction, and certificate package management.
- Maintain and enhance saved searches, dashboards, reports, user-access reports, and metrics that support governance, compliance, audit readiness, and management visibility.
- Assist with system configuration, troubleshooting, testing, upgrades, vendor support coordination, and issue resolution for records and document management platforms.
- Plan, coordinate, and execute electronic records and content migrations, including migration strategy, source-system assessment, repository inventory, metadata mapping, data validation, cutover planning, reconciliation, exception handling, and post-migration verification.
- Manage application integration needs for records and document management platforms, including coordination of interface requirements, data exchange processes, API-enabled capabilities, integration testing, error monitoring, dependency tracking, and support for connected business applications.
- Identify, evaluate, and help implement practical AI-enabled capabilities that improve document classification, metadata enrichment, search, retrieval, duplicate detection, retention support, records review, reporting, and user productivity while maintaining appropriate governance, security, and human oversight.
- Coordinate with Records Managers, project teams, functional departments, IS&T, database administrators, application owners, vendors, and business stakeholders to resolve system and process issues.
- Support development and refinement of procedures, guides, job aids, training materials, and user communications related to records systems, AI-enabled capabilities, integrations, migrations, and document management processes.
- Participate in continuous improvement efforts, including performance optimization, reporting enhancements, AI/API opportunities, automation of records management activities, integration reliability, and migration lessons learned.
- Support vendor meetings, user conferences, product roadmap discussions, renewal planning, integration planning, AI capability evaluation, and assessment of licensing or support impacts.
- Assist leadership with meeting preparation, agendas, demos, status updates, action tracking, migration readiness reviews, integration checkpoints, and follow-up activities related to document and records systems.
Education and Experience Requirements:Requires bachelor's degree (or international equivalent) and 10-13 years of relevant experience or 14-17 years of relevant work experience
Required Knowledge and Skills:- Working knowledge of enterprise document management systems, archive content management systems, metadata, indexing, retention controls, and records lifecycle concepts.
- Understanding of records retention, destruction, legal hold considerations, information classification, access control, and audit support practices.
- Ability to develop and troubleshoot saved searches, dashboards, reports, data extracts, and system queries in support of operational and management needs.
- Knowledge of application integration concepts, including interface requirements, APIs, data exchange patterns, integration testing, error handling, monitoring, and coordination across dependent systems.
- Knowledge of migration planning and execution practices, including source-system assessment, data profiling, mapping, transformation, validation, reconciliation, cutover planning, and post-migration support.
- Working awareness of AI use cases for document, records, and information management, including document classification, metadata extraction, semantic search, summarization, analytics, and workflow automation.
- Ability to evaluate AI-enabled tools responsibly, with attention to data protection, records governance, auditability, accuracy, transparency, security, and appropriate human review.
- Strong analytical skills with the ability to investigate system behavior, identify root causes, document issues, and coordinate corrective actions.
- Ability to translate business requirements into system, reporting, workflow, integration, AI, automation, and process improvement recommendations.
- Strong written and verbal communication skills, including the ability to prepare agendas, status updates, procedures, job aids, and user guidance.
- Ability to work collaboratively with technical teams, Records Managers, vendors, and business users across multiple organizations.
- High attention to detail and commitment to compliance, data integrity, security, and controlled information handling.
Total Rewards/Benefits:For decades, Bechtel has worked to inspire the next generation of employees and beyond! Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth. Learn more at Bechtel Total Rewards
Diverse teams build the extraordinary:As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.
We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably. Click here to learn more about the people who power our legacy.
