We are primarily seeking candidates who reside in the Pacific, Mountain, or Central time zones. The scheduled hours for this position will be based primarily on the time zone a chosen candidate resides in. This is a full-time, remote position that works 5 days per week, with weekends, evenings, and some holidays as a requirement.
Responsibilities- Respond to online customer inquiries via email, chat, and phone in a professional and timely manner
- Assist customers with product recommendations, availability, promotions, and order status
- Process and manage online orders through our e-commerce platform
- Collaborate with internal departments (logistics, service, in-store sales teams) to ensure smooth order fulfillment
- Maintain detailed and accurate records of all online sales and customer interactions
- Monitor website for product accuracy, pricing updates, and inventory
- Suggest improvements to online sales processes and customer experience
Qualifications- Previous experience in e-commerce, retail, or customer service preferred
- Strong written and verbal communication skills
- Detail-oriented with strong organizational and problem-solving abilities
- Comfortable using e-commerce platforms, CRMs, and basic Microsoft Office tools
- Ability to multitask in a fast-paced, team-oriented environment
- Passion for helping customers and delivering a best-in-class online shopping experience
Competitive Wages, Benefits, and Growth OpportunitiesWe understand that our employees are the backbone of our success, and we are committed to providing them with competitive wages and comprehensive benefits packages. We believe in investing in our team members, nurturing their talents, and offering opportunities for personal and professional growth within our company. When you join Grand Appliance and TV, you become part of a supportive and collaborative work environment that values your contributions and empowers you to reach your full potential.
The compensation and salary for this position consists of both a base pay and commission and other bonuses. The total compensation for this position typically ranges between $75,000 - $150,000 per year, based on sales performance. This position is benefits eligible, with benefits including medical, dental, vision, life, and disability insurance, a 401(k) retirement plan, and PTO.
