Responsibilities
The Dynamics Administrator/Developer is responsible for the administration, configuration, development, support, and continuous improvement of the organization's Microsoft Dynamics 365 enterprise CRM capabilities. This role partners closely with Product Management, Engineering, business stakeholders, Operating Units (OUs), and other development team members to deliver scalable, secure, and efficient solutions that support business objectives.
The Dynamics Administrator/Developer combines technical expertise with business analysis capabilities to configure, develop, test, and support Dynamics solutions. The role contributes to solution design, integrations, releases, and production support while collaborating across the Business Systems team to ensure successful delivery of business value and a high-quality user experience.
- Partner with Operating Units (OUs) and business stakeholders to gather, analyze, document, and validate business and technical requirements.
- Translate business requirements into scalable Dynamics solutions.
- Build strong relationships with business stakeholders and serve as a trusted advisor on Dynamics capabilities and best practices.
- Create and maintain functional specifications, technical documentation, process flows, user stories, and acceptance criteria.
- Support the administration, configuration, maintenance, and continuous improvement of Microsoft Dynamics 365 and Power Platform solutions.
- Configure and maintain entities, tables, forms, views, dashboards, model-driven applications, business rules, workflows, and security roles.
- Manage user access, role assignments, and security configurations while adhering to organizational standards and compliance requirements.
- Assist with environment management, application lifecycle management (ALM), and release management processes.
- Monitor system health, performance, and adoption and identify opportunities for optimization.
- Design, develop, test, and deploy Dynamics and Power Platform solutions
- Develop custom functionality to meet business requirements while following development standards and best practices.
- Participate in solution design discussions and provide recommendations regarding platform capabilities, scalability, maintainability, and performance.
- Collaborate with team members on code reviews, solution reviews, and technical design sessions.
- Evaluate new Dynamics capabilities and recommend enhancements that improve business value.
- Understand integration architecture, APIs, authentication methods, and data synchronization processes.
- Create, refine, and manage test plans, test cases, test scripts, and testing documentation.
- Perform and coordinate quality assurance (QA), regression testing, and user acceptance testing (UAT).
- Prioritize features and functionality in collaboration with Product Management and business stakeholders.
- Support sprint planning, backlog grooming, sprint reviews, retrospectives, and other Agile ceremonies.
- Collaborate with developers, engineers, and product team members to ensure timely and high-quality delivery.
- Support release planning, deployment validation, and post-production verification activities.
- Identify risks, dependencies, and potential delivery challenges and assist in developing mitigation plans.
- Provide Tier 1 off-hours support by participating in triage and application support rotations to ensure timely issue resolution.
- Design, execute, and analyze A/B tests or similar experiments to optimize user experience and business outcomes.
Qualifications
Qualifications: Include necessary skills/experience and core competencies required
- 3+ years of experience administering, configuring, and developing Microsoft Dynamics CE (Sales) applications.
- Experience working with Microsoft Dataverse and the Power Platform.
- Experience developing custom solutions using C#, JavaScript, Power Apps, and Power Automate.
- Understanding of Dynamics 365 security models, business units, teams, roles, and solution management.
- Experience gathering requirements and translating business needs into technical solutions.
- Experience creating process documentation, technical documentation, data mappings, and workflow diagrams.
- Knowledge of REST APIs, web services, integrations, and data synchronization concepts.
- Experience troubleshooting application, integration, and data-related issues.
- Experience with Agile methodologies and software development lifecycle practices.
- Strong analytical, problem-solving, and organizational skills.
- Strong written and verbal communication skills.
- Ability to effectively collaborate with technical and non-technical stakeholders.
- Ability to manage multiple priorities in a fast-paced environment.
Preferred
- Experience with Dynamics 365 Customer Service, and/or Marketing Customer Insights.
- Experience with Azure services, integrations, and cloud technologies.
- Experience with Power BI reporting and analytics.
- Experience with DevOps, CI/CD pipelines, and Application Lifecycle Management (ALM).
- Experience supporting enterprise CRM platforms within a multi-business-unit organization.
- Microsoft Dynamics 365, Power Platform, or Azure certifications.
- Insurance industry experience.
Education Requirement
- Bachelor’s Degree (open to all degrees and majors)
- At least 3 years of job experience
Additional Company DetailsWe do not accept unsolicited resumes from third party recruiting agencies or firms.
Sponsorship DetailsSponsorship not Offered for this Role
