Role SummaryThis role is responsible for owning the operation during their shift and executing on strategy to ensure a superior level of customer service that will delight our guests at Alaska Airlines (AS) and Hawaiian Airlines (HA). As a people leader, the Duty Manager of Station Operations, leads and establishes priorities for the team to deliver a remarkable guest experience, and uphold the utmost safety standards.
Key Duties- Oversee all phases of station operations during designated shift, including ramp services if applicable.
- Make decisions related to all functions at the station, including customer service, ticketing, baggage handling, passenger security, ramp service activities, and reservations in a manner to ensure compliance with company service standards, policies, and all regulations of federal, state and local port authorities.
- Collaborate and influence across the teams and company with Maintenance, Flight Operations, Inflight, and System operations control (SOC) to determine acceptable passenger, baggage, and on-time performance impacts due to off-schedule operations.
- Lead a team of Customer Service Agents (CSA's) and if applicable, Ramp Service Agents (RSA's), and establish priorities of changes to station leadership to ensure quality service and operational goals are achieved while also meeting established productivity goals.
- Responsible for monitoring and measuring vendor productivity and provides oversight and immediate feedback on vendor performance.
- Develop people through effective performance management and ongoing feedback, focusing on delegation for stretch assignments, growing and developing the team for capacity and growth, looking at performance across the team, and time management.
- Supervise labor contract administration.
- Cultivate and shape culture of team through action, presence, and reinforcement of behaviors.
Additional DetailsEmbody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.
Job-Specific Experience, Education & SkillsRequired - 5 years of customer service or station experience, preferably with proven skills in passenger service, station operations, including cargo handling, ground operations, personnel administration, and administering bargaining unit employees.
- 2 years of leadership experience.
- Bachelor's degree, or an additional two years of relevant training/experience in lieu of this degree.
- Excellent communication skills (both written and verbal) to enhance both customer and employee satisfaction.
- Strong interpersonal skills with the ability to drive outcomes in the best interest of the company.
- Ability to establish cross-functional collaborative relationships with other team members and workgroups.
- High school diploma or equivalent.
- Minimum age of 18.
- Must be authorized to work in the U.S.
Preferred - Knowledge of Alaska Airlines System Regulations and Federal Aviation Administrations (FAA) policies and procedures.
- Proficiency with Sabre/Image.
- Demonstrated proficiency with Microsoft Office applications (e.g. Word, Excel, PowerPoint, and Outlook).
Job-Specific Leadership ExpectationsEmbody our values to own safety, do the right thing, be caring and kind, and deliver performance.
Salary Range$95,450 - $143,200 / year
Salary DetailsPay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.
Note: We don't typically hire at the top of the range.
Total RewardsAlaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
- Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
- Comprehensive well-being programs including medical, dental and vision benefits
- Generous 401k match program
- Annual bonus plans
- Generous holiday and paid time off
For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.
Airport SIDA Badge RequirementsImportant notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.
Apply by 7:00 PM Pacific Time on11/5/2026
FLSA StatusExempt
Employment TypeFull-Time
Regular/TemporaryRegular
Requisition TypeManagement
LocationSan Diego
L:#LI-B
