Minimum 10 years of IT experience, with 5 years in Duck Creek Policy development and support
Hands-on expertise in Duck Creek Policy configuration tools like Author Express and Manuscript
Strong grasp of PC insurance concepts and the Policy Administration lifecycle
Proficient in troubleshooting production issues using DCT Trace Monitor and API service calls
Experience in analyzing complex production defects and integrations
Ability to perform impact analysis and support deployments for production incidents
Technical guidance experience for junior team members
Responsibilities
Provide technical expertise for Duck Creek Policy production support and incident resolution
Troubleshoot production issues to identify root causes and implement fixes
Analyze production defects across Duck Creek Policy configurations and integrations
Conduct impact analysis, develop fixes, and support unit testing for enhancements
Collaborate with business analysts and technical teams to resolve production issues
Support Duck Creek OnDemand Cloud environments and integration troubleshooting
Participate in root cause analysis and recommend permanent solutions
Benefits
Remote work opportunity within the USA
Exposure to advanced Duck Creek technologies and cloud environments
Collaboration with cross-functional teams and client stakeholders
Opportunity to mentor junior team members
Engagement in critical production issue resolution and analysis
Full Job Description
Role description
Remote position within USA
Minimum 10 years of experience in IT with at least 5 years of hands-on experience in Duck Creek Policy development and support
Strong hands-on experience with Duck Creek Policy configuration and tools including Author Express and Manuscript
Strong understanding of PC insurance concepts and Policy Administration lifecycle including quote bind issue endorsement cancellation reinstatement and renewal
Provide technical expertise for Duck Creek Policy production support incident resolution defect analysis and application stabilization
Troubleshoot production issues using DCT Trace Monitor DCT TSV Debugger logs and API service calls to identify root causes and implement appropriate fixes
Analyze complex production defects across Duck Creek Policy configuration integrations business rules transactions and downstream upstream interfaces
Perform impact analysis develop fixes conduct unit testing and support deployments for production incidents and enhancements
Handle production data issues and support controlled data fixes in coordination with business support and technical teams
Work closely with business analysts QA integration teams infrastructure teams and client stakeholders to analyze and resolve production issues
Support Duck Creek OnDemand Cloud environments including exposure to DCOD and ODCH
Support integration troubleshooting between Duck Creek Policy and third party legacy systems through APIs services and integration platforms
Participate in root cause analysis for critical and recurring production issues and recommend permanent corrective solutions
Perform code configuration reviews and ensure adherence to Duck Creek development standards and production support best practices
Provide technical guidance to junior team members and coordinate resolution of complex production issues
Participate in production releases post deployment validation and production stabilization activities
Ability to work independently on high priority production incidents and communicate technical findings clearly to client stakeholders
Technical Skills Secondary Nice to have NOT MANDATORY
Proficiency in SQL and ability to write complex queries for troubleshooting production analysis and data validation
Experience with RESTSOAP APIs and integration troubleshooting
Exposure to Duck Creek OnDemand ODCH deployment and operational support
Experience working with incident change management processes and tools such as ServiceNow
Excellent analytical debugging and problem solving skills
