10+ years of IT experience, with 5+ years in Duck Creek Billing development and support
Proficient in Duck Creek Billing configuration and troubleshooting
Strong grasp of PC insurance billing concepts and lifecycle
Familiar with billing transactions including invoices, payments, and adjustments
Experience in analyzing billing failures and root cause identification
Responsibilities
Provide technical expertise for Duck Creek Billing production support and incident resolution
Troubleshoot complex production issues across Duck Creek Billing configurations and integrations
Analyze billing discrepancies and perform impact analysis for configuration fixes
Support API service troubleshooting and analyze application logs for incidents
Collaborate with cross-functional teams to resolve production issues and ensure adherence to development standards
Benefits
Remote position within the USA
Opportunity to work with a leading billing platform
Engagement with cross-functional teams and client stakeholders
Chance to provide technical guidance and mentorship to other developers
Involvement in critical production releases and stabilization efforts
Full Job Description
Role description
REMOTE position within USA
Minimum 10 years of experience in IT with at least 5 years of hands-on experience in Duck Creek Billing development and support
Strong hands-on experience in Duck Creek Billing configuration development troubleshooting and production support
Strong understanding of PC insurance billing concepts and end-to-end Billing lifecycle
Good understanding of billing transactions including invoices payments payment allocation instalments adjustments refunds cancellations reinstatements write-offs and commissions
Provide technical expertise for Duck Creek Billing production support incident resolution defect analysis and application stabilization
Troubleshoot complex production issues across Duck Creek Billing configuration business rules integrations batch processes and data
Analyze billing failures and discrepancies and identify root causes across application configuration interfaces and downstream upstream systems
Perform impact analysis develop configuration code fixes conduct unit testing and support production deployments
Handle production data issues and support controlled data fixes in coordination with business and technical teams
Troubleshoot integrations between Duck Creek Billing and Policy payment gateways processors financial systems and other third-party or legacy applications
Support API service troubleshooting and analyze application logs and integration messages for production incidents
Participate in root cause analysis for critical and recurring Billing production issues and recommend permanent corrective solutions
Perform code configuration reviews and ensure adherence to Duck Creek development standards and production support best practices
Work closely with business analysts QA integration teams infrastructure teams and client stakeholders to resolve production issues
Provide technical guidance to other developers support engineers for complex Duck Creek Billing issues
Participate in production releases validation and postproduction stabilization
Ability to independently troubleshoot high priority Billing issues and clearly communicate impact findings and resolution to client stakeholders
Technical Skills Secondary Nice to have NOT MANDATORY
Strong SQL knowledge with ability to write queries for billing reconciliation troubleshooting and data validation
Experience with RESTSOAP APIs web services and integration troubleshooting
Exposure to Duck Creek OnDemand Cloud environments and operational support
Experience working with incident change management processes and tools such as ServiceNow
Understanding of financial reconciliation and Policy to Billing integration scenarios
Excellent analytical debugging and problem solving skills
