Degree holder with 8+ years in operations or leadership, ideally in logistics/e-commerce
Experience managing teams with at least 3 direct reports
Proven track record in handling complex, cross-functional projects
Familiarity with mobile and web technologies
Strong business acumen with a positive, results-oriented mindset
Excellent written and spoken English communication skills
Responsibilities
Oversee driver acquisition and onboarding processes for various vehicle types
Lead community engagement and retention initiatives for driver-partners
Establish and enforce operational standards and procedures
Monitor team performance and service quality, implementing improvements as needed
Hire, onboard, and train driver operations associates
Identify and implement process improvements for supply team management
Benefits
Opportunity to make a measurable impact on driver growth and optimization
Engagement with a diverse community of driver-partners
Dynamic work environment with a focus on problem-solving
Leadership role with significant responsibility and influence
Access to training and development opportunities for team members
Full Job Description
As the Driver Operations Manager, you will be in charge of growing and retaining our driver supply for our US operations. Quick wits, problem-solving and a team-first mentality will be critical to your success. This role is a unique opportunity to have a measurable impact through the growth and optimization of the driver population on the Lalamove platform.
What you'll do:
Driver acquisition and onboarding: Consistently maintain an over-supplying effort by keeping a healthy and efficient process for driver acquisition and onboarding across all vehicle types, from bikes to large vans
Community & Retention Management: Drive and lead communications, training, online community, engagement activities, and multiple business initiatives to build trust & loyalty with our driver-partners across the US
Driver operations standards: Identity, build and enforce Standard Operating Procedures and Policies to support the activity and solve or prevent issues
Performance: Consistently track the efficiency of your team and the service quality provided to the network, and deploy corrective/improvement actions
Team management: Hire, onboard, and train a team of driver operations associates to execute the local operations; constantly track the efficiency of your team and the service quality provided to the network, and deploy corrective/improvement actions
Process improvement and standards: Identity, build and enforce standard operating procedures to manage the supply teams effectively
What we seek:
Leadership skills to deal with a large and diverse Lalamove community
Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality
Strong integrity to make the best decisions for the company in every situation and stand firm without compromising
Data-driven to identify leverages and make the best decisions for the business in every situation
Strong communication to articulate ideas clearly and succinctly and use a structured approach with proven ability to create a framework which facilitates effective communication
Requirements:
Degree holder with at least 8 years of operational/leadership experience, preferably in a logistics/e-commerce fulfillment environment
Team management experience with at least 3 direct reports, plus if have experience leading multiple functions/verticals
Experience in managing complex, cross-functional projects, plus if have experience working closely with regional or headquarter teams
Knowledge and understanding of mobile and web technologies
Positive & open-minded, result-oriented with strong business acumen
Good command of both written and spoken English
$120,000 - $140,000 a year
About Lalamove
Lalamove is a logistics company that provides on-demand delivery and courier services to businesses and individuals. The company was founded in 2013 and is headquartered in Hong Kong. Lalamove operates in over 100 cities across Asia, Latin America, and the United States. The company's platform connects customers with a network of drivers and delivery partners to provide fast and reliable delivery services. Lalamove has received significant funding from investors and has expanded its operations rapidly in recent years.
