Job Type
Full-time
Description
Join TE Certified and Lead One of the Best Residential Service Teams in Georgia
What You'll DoAs the Drains & Install Manager, you'll oversee the day-to-day operations of the department while ensuring your team delivers outstanding results for homeowners and the company.
Responsibilities- Lead and manage Plumbing Install, Drain, Underground, and apprentice team members.
- Drive department performance, profitability, and key performance indicators (KPIs).
- Recruit, hire, coach, mentor, and develop technicians and future leaders.
- Partner with dispatch, call center, service teams, and leadership to maximize productivity and customer satisfaction.
- Oversee lead management, scheduling, dispatching, and job follow-up processes.
- Handle customer escalations and ensure issues are resolved quickly and professionally.
- Monitor technician performance and maintain accountability to company standards.
- Assist with pricing strategies and price book development.
- Manage truck inventory, tools, and resources for maximum efficiency.
- Create and execute growth plans for the Install, Drain, and Underground divisions.
- Track, analyze, and report departmental performance metrics.
- Foster a culture of professionalism, accountability, and continuous improvement.
- Assist and participate in other duties as assigned.
What Success Looks Like- Maintaining a profitable and growing department.
- Meeting monthly and annual sales goals.
- Achieving hiring and staffing objectives.
- Developing future leaders within the organization.
- Driving high customer satisfaction while reducing callbacks.
- Building a department team that is trusted, respected, and accountable.
Compensation & BenefitsTarget Earnings: $150,000+ AnnuallyWe offer an industry-leading compensation and benefits package, including:
- Competitive base salary plus performance-based bonuses
- Company vehicle and gas card
- Company laptop
- Cell phone allowance
- 401(k) with company match
- Health insurance for employees and immediate family
- Gym membership reimbursement
- Paid leadership and management training
- Paid holidays and vacation
- Company-provided uniforms and boot allowance
Requirements
What We're Looking ForPreferred Qualifications- Leadership experience in residential plumbing, drains, sewer, underground, or related home services. Septic experience is a plus!
- Proven experience managing field technicians and driving team performance.
- Strong understanding of residential plumbing installations and drain services.
- Ability to recruit, train, mentor, and retain top talent.
- Experience managing budgets, KPIs, revenue goals, and operational performance.
- Excellent communication, customer service, and problem-solving skills.
- Passion for developing people and building winning teams.
Salary Description
$100,000 - $150,000 Per Year
