Job Description
GENERAL DESCRIPTION: Perform highly complex (senior level) managerial work overseeing the daily operations of DPS' ADA and Workers' Compensation programs. This role drives claims administration, reporting, proactive decision making, risk management, and return to work strategies while ensuring strong compliance with federal and state requirements, privacy standards, and DPS policies. Responsibilities include setting program goals and objectives; developing and refining policies, procedures, schedules, priorities, and performance standards; coordinating and evaluating program activities; and contributing to budget planning and evaluation. The position supervises others and operates under limited supervision, with moderate latitude to innovate, take initiative, and exercise independent judgment.
The following Military Occupational Specialty codes are generally applicable to this position.
https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf
Applicants must fully complete the summary of experience to determine if minimum qualifications are met.
ESSENTIAL DUTIES / RESPONSIBILITIES:
1. Manage the daytoday activities of ADA and WC staff.
2. Establish goals and objectives; develop and approve schedules, priorities, and standards for achieving goals; and manage program evaluation activities.
3. Plan, develop, implement, and monitor compliance with relevant laws and statutes and related policies and procedures; identify and resolve issues. Identify areas of needed change and make recommendations to improve operations.
4. Prepare management and productivity reports; and review/approve ADA and WC documents and reports to ensure professional quality and appearance, appropriate content, consistency, and responsiveness.
5. Provide technical expertise and guidance related to ADA interactive processes and reasonable accommodations; as well as WC programs. Serve as an expert resource for management and employees on related federal and state mandates.
6. Develop training materials and train personnel on the proper identification and administration of ADA and WC claims. Ensure complete, accurate, and appropriate SOPs are in place, create and/or revise as necessary.
7. Plan, implement, and present facts of unemployment cases in hearings and appeals.
8. Ensure updates to related information systems, such as databases and spreadsheets, occur in a timely and accurate manner; utilize these resources to identify trends, issues, and necessary and appropriate actions.
9. Ensure appropriate records are generated and maintained, and that adherence to record retention policies is consistent.
10. Oversee special investigations, program analyses, research studies, and internal audits.
11. Participate in biennial reviews of current and proposed State legislation, as well as relevant federal changes.
12. Conduct performance evaluations of staff supervised.
13. Attend work regularly and observe approved work hours in accordance with agency leave and attendance policies.
14. Perform other duties as assigned.
GENERAL QUALIFICATIONS AND REQUIREMENTS (Required unless otherwise stated):
Education Graduation from an accredited four (4) year college or university preferred, with major coursework in Human Resources Management, Business Administration or a related field.
Experience Minimum four (4) years' recent and progressively responsible ADA and WC administration experience, including a minimum of two (2) years in a Lead or Supervisory role is required.
Licensure and/or Certification ADA certification/training a plus. If driving is required, must possess a valid driver's license and automobile insurance.
Regulatory knowledge Working knowledge of, or the ability to rapidly assimilate, information related to TXDPS, State and Federal regulations/legislation, guidelines, policies/procedures, and specifically in ADA and WC compliance.
Supervisory/Managerial/Leadership skills Knowledge of management/supervisory methods and principles, performance/productivity standards, and fiscal/budget management. Ability to develop plans, policies, and procedures for efficient workflow and overall effectiveness. Ability to provide clear direction to others, promote teamwork and motivate others to accomplish goals.
Technology Proficiency with Microsoft Office and appropriate levels of proficiency with utilized software and systems (e.g. CAPPS, SharePoint) and able to learn new software/systems.
Interpersonal Skills Must demonstrate an ability to exercise poise, tact, diplomacy and an ability to establish and maintain positive, working/professional relationships with internal/external customers. Must demonstrate DPS¿ core values: Integrity, Excellence, Accountability, and Teamwork.
Organizational and Prioritization Skills Must be organized, flexible, and able to effectively prioritize in a multidemand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness or professionalism.
Presentation/Communication Skills Must be able to construct and deliver clear, concise, and professional presentations and/or communications to a variety of audiences and/or individuals.
Research and Comprehension Must demonstrate ability to quickly and efficiently access relevant information and be able to utilize and/or present research and conclusions in a clear and concise manner.
Analytical Reasoning/Attention to Detail Must demonstrate an ability to examine data/information, discern variations/similarities, and be able identify trends, relationships and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems.
Confidentiality and Protected Information Must demonstrate an ability to responsibly handle sensitive and confidential information and situations and adhere to applicable laws/statutes/policies related to access, maintenance and dissemination of information.
Safety Must be able to work in a safe manner at all times, avoiding shortcuts that have potential adverse results/risks, and must be able to comply with safety standards and best practices.
Schedule and/or Remote/Telecommuting work Availability for afterhours and weekend work may occasionally be required, including during the Legislature. This position may have the ability to telecommute based on the needs of the division/agency. Travel in the City and Statewide up to 2 days per month may be required.
PHYSICAL and/or ENVIRONMENTAL DEMANDS:
The physical and environmental demands described here are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Office/indoor environment;
Ambulatory skills, e.g. stand, walk, sit;
Handeye coordination and arm/hand/finger dexterity;
Ability to speak, hear, and exercise visual acuity;
Ability to transfer weights of up to thirty (30) pounds is anticipated for this position;
Driving requirements: Occasional short trips 12x/month.
State of Texas Benefits and Retirement Information: https://www.ers.texas.gov/
Current DPS employees who submit applications for posted DPS positions shall notify their immediate supervisor in writing.
A DPS employee who is selected for a position in the same salary group and state title as their current position will be transferred with no salary change.
A DPS employee who is selected for a position in their current salary group with a new state title may receive an increase of no more than 3.4% over their current salary regardless of posted salary.
Salary is contingent upon qualifications and is subject to salary administration and budgetary restrictions.
DUE TO THE HIGH VOLUME OF APPLICATIONS, WE DO NOT ACCEPT TELEPHONE CALLS. ONLY CANDIDATES SELECTED FOR INTERVIEW WILL BE CONTACTED.
State of Texas retirees may be rehired for fulltime, noncommissioned positions only under very specific circumstances.
