Division Manager (Facilities)

Description

The Facilities Division Manager oversees a wide range of moderate to complex operational management activities within the company's Facilities Division, ensuring efficient, compliant, and profitable execution of all daily operations. This role exercises independent judgment within the framework of government contract requirements and established company policies, protocols, and objectives. The Manager provides strategic and operational direction for janitorial and grounds-keeping services across multiple federal and military installations, and contributes to the development of division-wide operational plans, policies, and performance standards. The Facilities Division Manager plans, directs, and coordinates division activities through assigned Project Managers to ensure all government contract requirements, company goals, and operational objectives are achieved within prescribed timelines and funding parameters. The Division currently encompasses custodial and landscaping projects at the San Ysidro Land Port of Entry, Camp Pendleton Basewide, and additional custodial sites, representing approximately $7.5 million in annual revenue. This position is responsible for directing service operations across all Facilities projects, either personally or through subordinate supervisors. Core responsibilities include profit and loss oversight, meeting direct labor disabled percentage requirements, achieving corporate safety goals, and ensuring consistent operational performance at all assigned locations, including San Ysidro Border Crossing, Ft. Irwin, CA and Camp Pendleton, CA.

Requirements

Essential Functions & Responsibilities:

Operational Leadership & Contract Compliance:

• Directs and coordinates daily operational activities through Project Managers and their management teams, correcting deficiencies, and ensuring compliance with government contract requirements, company policies, procedures, protocols, and industry best practices.
• Reviews new and existing tasks, contractual modifications, restructuring directives, and operational requirements on an ongoing basis to determine timelines, funding limitations, staffing needs, and resource allocation.
• Conducts regular on-site shift observations (weekly or as needed) to directly assess workflow, protocol adherence, quality standards, and operational efficiency.
• Modifies work protocols as necessary to meet contractual standards, improve efficiency, or address performance gaps.
• Coordinates operations with subcontractor ADE at the San Ysidro Land Port of Entry and Ft. Irwin, CA maintaining consistent communication to ensure alignment with contract requirements.

Budgeting, Financial Oversight:

• Develops annual operating and capital budgets in collaboration with the CFO, CEO, VP of Operations, and Contracts.
• Monitors budgets weekly to ensure financial goals are met and proactively addresses variances.
• Reviews budgets and financial performance with Project Managers monthly, implementing corrective actions as needed.
• Reviews monthly profit and loss statements for each site and adjusts labor, materials, and operational costs to maintain fiscal stability.
• Develops plans for efficient use of materials, equipment, and personnel to support cost-effective operations.

Quality Assurance & Contract Administration:

• Implements and maintains the JOI Quality Control Program throughout the Division.
• Responds to deficiencies issued by Contracting Officers promptly, following contractual processes and providing supporting evidence to minimize adjustments or penalties.
• Develop requests for equitable adjustments and claims when work performed exceeds contractual boundaries.
• Reviews service quality and cost performance regularly, adjusting work methods and personnel controls to enhance operational outcomes.

AbilityOne Compliance & Workforce Requirements:

• Maintains the legislated SourceAmerica mandatory disabled direct labor hour requirement, ensuring the Division consistently meets or exceeds the 75% threshold.
• Ensures Project Managers understand and comply with AbilityOne guidelines and direct labor reporting requirements through regular communication and monitoring.
• Provides HR with necessary feedback to support timely performance evaluations for employees with disabilities.

Leadership, Workforce Management, Safety, Strategic Development & Communication:

• Directly supervises Project Managers at all Facilities Division sites, maintaining daily communication to ensure operational alignment and consistent execution of contract requirements.
• Conducts annual written evaluations for key employees and ensures Project Managers implement structured performance review systems for their teams.
• Directs, disciplines, counsels, and oversees employment practices at all sites in coordination with HR and union processes, ensuring adherence to company policies and labor standards.
• Ensures management teams receive required training annually and as needed to perform assigned tasks, address performance deficiencies, and maintain compliance with operational protocols.
• Develops alternative or contingency methods for work improvement and operational continuity to support uninterrupted service delivery.
• Creates and updates annual incentive plans for key employees to ensure alignment with major operational goals and performance expectations.
• Implements effective safety programs throughout the Division in close coordination with the JOI Safety Manager, ensuring compliance with corporate safety goals and federal installation safety requirements through ongoing communication and monitoring.
• Assists the JOI proposal development team in responding to SourceAmerica Sources Sought notices and supports the identification, development, and advancement of commercial custodial and landscaping opportunities, leading new business development efforts and project planning within the Division.
• Responsible for developing pricing and supporting the finalization of new contracts and maintains familiarity with ISSA standards to ensure competitive and compliant proposals.
• Meets with site management teams regularly (weekly or bi-weekly) to ensure concerns are addressed, operational needs are met, and communication remains consistent across all sites.
• Maintains professional, timely, and documented communication with Project Managers, corporate leadership, subcontractors, and government stakeholders, ensuring operational updates, deficiencies, corrective actions, and performance concerns are communicated according to company protocols.
• Represents the company at AbilityOne and industry conferences, maintaining professional relationships with federal, military, and contracting stakeholders to support ongoing compliance and strategic growth.
• Other related duties as assigned to support the operational, financial, and strategic objectives of the Facilities Division.

Minimum Education (or substitute experience) required: Bachelor's degree (BA) from a four-year college or university preferred; however, a high school diploma or equivalent with a minimum of eight (8) years of related management experience and/or training, or eight (8) years of an equivalent combination of education and experience.

Minimum Experienced Required: This position requires a minimum of eight (8) years of related management experience and/or training. The incumbent must be able to read, write, and communicate effectively in English and demonstrate strong verbal and written communication skills. Exceptional organizational abilities and proficiency in Microsoft Excel and Word are required.

Skills Required: The incumbent must be able to read and interpret safety rules, operating and maintenance instructions, procedure manuals, and other job-related documents in English. Strong written and verbal communication skills are required, including the ability to prepare routine reports, correspondence, and communicate effectively with employees, customers, and stakeholder groups. The role requires the ability to apply practical mathematical concepts-including fractions, percentages, ratios, and proportions-to budgeting, labor tracking, and operational analysis, and to maintain spreadsheets or other records to ensure daily budget compliance. The incumbent must be able to solve practical problems, evaluate varying operational conditions, and interpret instructions presented in written, oral, diagram, or schedule form. This position requires the ability to work nights and weekends as needed to support operational demands. The incumbent must be able to identify performance deficiencies or deviations from established policies, procedures, protocols, or expectations among supervisory staff, and must be capable of providing direction, counseling, or corrective action to ensure immediate and sustained improvement. The role also requires the ability to evaluate supervisory performance, establish clear performance thresholds, and recommend changes in supervisory assignments when necessary to protect the interests of the company.

Minimum Certification Requirement: This position requires, at minimum, an Executive Housekeeper certification through IEHA or an equivalent certification from a similar recognized organization. The incumbent must also possess a floor care certification through IICRC or an equivalent certifying body, covering both hard-surface floor care and carpet care.

Licenses & Background Investigations: The individual must possess a valid California Driver's License and be willing to use a personal vehicle for business-related travel; mileage reimbursement will be provided at the rate established by the company. Employment in this position is contingent upon the successful completion of all required background investigations, which may include company-conducted background checks, national or state criminal history checks, and verification of legal authorization to work in the United States. Individuals in this role must meet and maintain all background investigation requirements as outlined by Company policy and applicable contractual or regulatory standards.