District Service Manager II, CRM- PA/WNY

We anticipate the application window for this opening will close on - 14 Oct 2026A Day in the LifeThe Cardiac Rhythm Management (CRM) organization supports technologies and services across the patient care continuum, including cardiac device implants and follow-up care. The District Service Manager leads the CRM Service Team, ensuring clinical service coverage, technical expertise, and alignment with implant and revenue goals across the PA/WNY area.

         

         

The District Service Manager is responsible for leading and developing a team of CRM Clinical Specialists while driving service strategy, operational efficiency, and execution across the district. This leader partners with sales, regional, district, and other key stakeholders to align clinical resources with customer needs and business priorities. 

 

Primary Responsibilities 

• Lead the CRM Service Team to deliver clinical service, technical expertise, and support for implant and revenue goals. 

• Coach and develop direct reports through performance management, goal setting, development planning, and ongoing feedback. 

• Recruit and hire CRM Clinical Specialists while building a diverse pipeline of talent for future opportunities. 

• Execute CRM service strategies, programs, technology solutions, and key initiatives across the district. 

• Drive service optimization, operational efficiency, and implementation of new service models. 

• Partner with sales and key stakeholders to execute strategies supporting service-related business objectives. 

• Align clinical resources with regional and district leadership based on business priorities and service demand. 

• Manage inventory, expenses, and assets to support efficient service delivery and Customer Focused Quality. 

 

Required Qualifications 

• Bachelor’s degree and 5+ years of professional experience, including 3+ years of clinical management experience. 

• 2+ years of Medtronic Cardiac Rhythm Management (CRM) and/or Electrophysiology (EP) service leadership experience. 

 

Preferred Qualifications 

• Medtronic experience in a role interacting with a field organization. 

• Knowledge of the local cardiac customer base and CRM service coverage requirements for implants and follow-up care. 

• Experience in medical device sales, marketing, training, healthcare, or technical services. 

• Training or experience in Lean Sigma principles. 

• Demonstrated business acumen, strategic execution, and experience coaching and developing employees. 

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. a7 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.a0

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation
 

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.a0 We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

Salary ranges for U.S (excl. PR) locations (USD):$135,000.00- $150,000.00

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The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals.

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance,a0Health Savings Account,a0Healthcare Flexible Spending Account,a0Life insurance, Long-term disability leave,a0Dependent daycare spending account,a0Tuition assistance/reimbursement, anda0Simple Steps (global well-being program).

 

The following benefits and additional compensation are available to all regular employees:a0Incentive plans, 401(k) plan plus employer contribution and match,a0Short-term disability,a0Paid time off,a0Paid holidays,a0Employee Stock Purchase Plan,a0Employee Assistance Program,a0Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), anda0Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

 

Regular employees are those who are not temporary, such as interns.a0 Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

 

Further details are available at the link below:

Medtronic benefits and compensation plans