Bachelor's degree in business, Marketing, Automotive Technology, or equivalent work experience
Minimum of 5 years in auto parts and service wholesale and/or retail
Preferred experience in automotive service wholesale and/or retail
Knowledge of OEM automotive warranty policies and procedures is a plus
Understanding of financial statements and accounting concepts
Strong communication, analytical, and organizational skills
Demonstrated sales ability with highly developed customer relations skills
Proficiency in MS Office applications and familiarity with web-based software
Responsibilities
Serve as a liaison between AHM and Honda/Acura dealerships
Identify performance gaps in Parts & Service operations
Develop and implement action plans for improvement
Participate in programs that promote profitable parts and service departments
Support DPSM mentoring and assigned pilot programs
Oversee an average of 10-11 Honda/Acura Dealers
Facilitate dealership training and ensure the completion of service initiatives
Benefits
Competitive base salary
Paid overtime
Regional bonus eligibility
Comprehensive medical, dental, vision, and Rx benefit plans
Generous paid time off including vacation and holidays
Company-paid short-term and long-term disability
401K with company match and contributions
Relocation assistance for eligible candidates
Advancement and career mobility opportunities
Education reimbursement and training programs
Tuition assistance and student loan repayment
Lifestyle and childcare reimbursement accounts
Community service and wellbeing programs
Full Job Description
Job Purpose
This position requires the candidate to live and work in Seattle, WA reporting to the Zone 5 office in Centennial, CO. Therefore, we are seeking candidates who are willing to reloacte to the Seattle, WA area.
The Parts & Service Field Operations group provides dealer consulting and support to the Honda/Acura dealer network. The District Parts & Service Manager (DPSM) is the liaison between American Honda Motor Company, Inc., (AHM) and Honda/Acura dealerships. The DPSM is the dealer's point of contact for all parts and service-related activities. The DPSM works to identify specific gaps between AHM objectives and actual Dealer performance in the areas of: Overall Customer Satisfaction, Reduction of Oil Change Time through implementation of Express/Accelerated Service initiatives, Respect for the Customers Time, Honda/Acura Genuine Parts and Accessory sales, Customer Pay Repair Order growth, as well as dealership advisor and technician training completion. The DPSM supports development, implementation, and follow-up of action plans to address gap areas for the key objectives. This support includes but is not limited to: Participation in Honda/Acura programs, policies, and procedures, which develop and promote well-managed, profitable parts and service departments, and lifetime owner loyalty. The DPSM is expected to support DPSM mentoring, Pilot Program(s) as assigned and any other assigned areas of responsibility tasks or projects. This position is responsible for an average of 10-11 Honda/Acura Dealers.
Key Accountabilities
Achievement of Assigned Parts & Accessory Objectives
Achievement of Overall Customer Satisfaction Objectives
Achievement of Oil Change Service Time of
Increase % of Dealers Achieving Oil Change Service Time of Minutes Acura
Qualifications, Experience, and Skills
Bachelor's degree in business, Marketing, Automotive Technology, or equivalent work-related experience
Minimum 5 years of auto parts and service wholesale and/or retail experience
Automotive service wholesale and/or retail experience strongly preferred
Knowledge of OEM automotive warranty policies and procedures preferred
Understanding of financial statements and accounting concepts
Demonstrated sales ability
Strong communication, analytical, business planning and organizational skills
Highly developed customer relations skills
Proficiency in MS Office applications (Word, Excel, and PowerPoint)
Familiarity with using web-based software and smartphone applications
This position requires frequent travel and possibility of relocation
What differentiates Honda and make us an employer of choice?
Total Rewards:
Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
Paid time off, including vacation, holidays, shutdown
Company Paid Short-Term and Long-Term Disability
401K Plan with company match + additional contribution
Relocation assistance (if eligible)
Career Growth:
Advancement Opportunities
Career Mobility
Education Reimbursement for Continued Learning
Training and Development programs
Additional Offerings:
Tuition Assistance & Student Loan Repayment
Lifestyle Account
Childcare Reimbursement Account
Elder Care Support
Wellbeing Program
Community Service and Engagement Programs
Product Programs
About Honda Motors
Honda Motors is a leading manufacturer of automobiles, motorcycles, and power equipment. The company was founded in 1948 by Soichiro Honda and has since grown to become one of the largest automotive companies in the world. Honda Motors is known for its innovative designs and commitment to sustainability, with a focus on developing environmentally friendly vehicles. The company operates in over 30 countries and has a strong presence in the United States, Japan, and Europe.
