District Manager

Job Title: District Manager

Reports to: Regional Director of Operations(Or Vice President of Field Operations and Training)

Direct Reports: Senior Property Managers, Property Managers, Resident Managers, Assistant Managers

Department: Operations

Location: Operational Regions include: New York, Massachusetts, Pennsylvania and Maryland

FSLA Status: Exempt

Position Status: Regular, Full-time (Salary)

Work Schedule: 9:00AM-6:00PM - subject to change based on project assignments/deadlines

Salary Range: Annual $80000 to $85000- Commensurate with experience

Travel: Up to 50% of the time (may increase based on assignments)

As a District Manager at US Storage Centers, you will be pivotal in driving the success of multiple locations across your district. You will be responsible for developing and mentoring store managers, ensuring exceptional customer satisfaction throughout your district, and overseeing the financial performance of all locations. Working closely with the Regional Director of Operations, you will lead strategic initiatives, guide your teams to achieve performance goals and foster a positive, high-performing work environment. Your leadership will be essential in executing district-level strategies and contributing to special projects to enhance operational success.

Essential Functions and Areas of Responsibilities

Leadership and Strategy:

• Develop and execute strategies to achieve district-level goals, including revenue, occupancy, and profitability targets. Identify and capitalize on opportunities to drive growth and efficiency across all locations.
• Foster a collaborative and inclusive culture across your district. Ensure effective communication between all team members and departments. Work closely with upper management to align district goals with company-wide initiatives.
• Manages through unusual events to keep the district operating to standard
• Leads with integrity, honesty, and knowledge that promote the culture and values of US Storage Centers
• Effectively coordinate special projects such as Facility conversions/openings
• Review store environments and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching to the store employees to act and achieve operational goals
• Keeps up with current and future competition through competitor property visits
• Effectively communicates with Leadership, mid-level management, and facility employees
• Regular worksite attendance following the Company's Attendance Policy is required for this position
• Other Duties As Assigned
  • Periodic special projects and duties may be assigned based on Company need and requirements
  • Must be able to perform a variety of duties, often changing from one task to another, with frequent interruptions or distractions and within tight deadlines

Financial and Operational Management:

• Oversee the financial performance of each store in your district. Monitor key performance indicators (KPIs) and ensure that goals are met consistently. Implement corrective actions as needed to achieve financial and operational objectives.
  • Rental rates
  • Discounts
  • Tenant Protection Plan
• Solicits customer feedback and follows up on all customer service issues
• Monitor controllable expenses to provide the highest R.O.I. for each store
• Analyzes financial reports and addresses trends and issues in district performance
• Performs monthly site audits and inspections to meet Company goals and industry standards. Follow up and take necessary action
• Ensure that all stores operate in compliance with company policies and procedures.
• Coaches store managers on ongoing repairs and maintenance. Assure the use of the company maintenance program/tool.

Talent Management and Development:

• Supervise employees
  • Interview and hiring site managers
  • Continued training of Property Managers, Assistant Managers, District Trainers and Sr. Managers
  • Evaluate employee performance
  • Enforce company policy and procedures
  • Schedule employee work hours
• Attract and retain top talent by supporting your team's growth and ensuring they are motivated to succeed.
• Manage timely recruitment efforts, ensuring a strong talent pipeline is maintained for staff positions.
• Develop the store management team to deliver exceptional customer experience in all stores.

Core Competencies

• General office and telephone skills are required
• Basic Computer Skills are required
• Excellent written and verbal communication skills
• Good organizational skills
• Proactive, self-starter, goal oriented, and ability to work independently
• Maintain a positive attitude and composure in a multi-location Supervisory role
• Collaborative team player
• Ability and willingness to work remotely as necessary
• Must maintain and hold a valid State Driver's License (if driving for Company business for the role)
• Uphold Company's Vision, Mission Statement and Core Values

Education and/or Experience

• Bachelor's degree preferred but not required. Equivalent of 3-5 years work-related experience and/or training in retail sales, retail, customer service, sales management and/or multi-unit management
• Exceptional leadership skills and experience supervising others
• Valid driver's license and reliable form of transportation are required in order to perform essential functions of this job
• Weekend availability may be occasionally required
• Be flexible and can travel up to 50% of the time
• Possess the eagerness and work ethic to succeed in a customer service environment

Physical Demands

• Stationary Position: frequently remains stationary up to 50% of the time and sitting up to 6 hours in a day
• Move/Traverse: frequently bend, stand, stoop and/or walk
• Carry Weight: infrequently carry weight and/or lift objects (light to heavy) weighing up to 50 pounds
• Hearing and Speech: frequently communicates with the ability to hear and talk on a regular basis with clients who have inquiries about their storage accounts, billing invoice or other related account matters; must be able to exchange accurate information in these situations
• Sight: frequent use of sight to detect images on computer, office documents, facility objects near and far
• Climb: occasionally ascends/descends a flight of stairs to service the lights and/or reach overhead

Benefits for Full-Time Employees

• Paid Time Off
• Paid Holidays
• 401(k) Eligibility
• Health Benefits: Medical, Dental, Vision
• Life Insurance Benefits
• Supplemental (Flexible Spending Accounts, Disability, Cancer/Critical Care, Hospitalization, Accident)
• Recognition of Hard Work and Exemplary Performance
• Clean, Air Conditioned, Friendly Working Environment
• Discretionary Bonus Based on Several Factors