Direct General Managers to optimize financial performance
Maximize revenues and control expenses to exceed budgeted EBITDA
Participate in sales initiatives and drive sales efforts at hotels
Oversee execution of corporate training programs
Train on company standards and hotel operations
Monitor and improve guest service metrics
Manage recruitment, training, and performance evaluations
Benefits
Medical, dental, and vision insurance
Flexible spending accounts for healthcare and dependents
Employer-paid life insurance and long-term disability
401(k) savings plan
Paid time off
Employee assistance program
Full Job Description
POSITION PURPOSE AND SUMMARY
Location: Eastern U.S. (NC, SC, VA, FL, GA)
Directs the General Managers of multiple properties to achieve optimum financial performance and continual improvement in the Key Performance Indicators including, but not limited to profitability, reputation management and guest/associate satisfaction while ensuring compliance to company policies and procedures. Responsible for the consistent overall application of company standards within their district.
MAJOR / KEY JOB DUTIES
Demonstrates and promotes 100% commitment to providing the best possible experience for our guests and associates through key metrics.
Maximizes revenues and controls expenses to meet or exceed budgeted EBITDA for the district. Provides oversight of other revenue areas including in-house rate reviews, rate compliance, labor standard management, room management, cash management, collections, timely receiving of purchase orders for good and service and energy management policy compliance.
Actively participates in the Revenue Triangle and drafting of SMART action plans while working with hotel General Managers to drive desired results. Participates in sales site tours when needed, including assisting high volume producing accounts. Responsible for assisting in driving sales efforts at each hotel including meeting sales lead quotas and under-performing areas. Periodically participates in a sales call to the top 10 revenue generating accounts in the district.
Oversees execution of corporate initiatives and drives Extended Stay University training course compliance.
Exhibits thorough knowledge and ability to train on company standards and hotel operations.
Takes the lead in monitoring Guest Service results for the district and provides coaching and action planning as needed to improve NPS in under-performing areas. Resolves escalated guest service issues while actively addressing underlying root cause(s).
Conducts ongoing management of people resources to include recruiting, mentoring, training, coaching/counseling, development, performance improvement plans, annual reviews/merit, performance evaluations, disciplinary documentation and conducts terminations with guidance from HR department.
Assists each General Manager with promotion of retention programs, turnover reduction strategies to maintain high morale and a professional work environment. Leads by example and exemplifies accessibility.
Conducts site visits to properties to inspect for compliance in the following areas: safety, health, security, risk prevention, loss prevention, room inspections, curb appeal and overall brand standards.
OTHER DUTIES
Ensures the properties comply with company policies and applicable laws.
Spends 70% of time at hotels conducting site visits, property audits and providing coaching.
Actively reviews and monitors social media websites to ensure timely and appropriate responses to postings.
Ensures the Customer Care database is properly maintained for each hotel and that all complaints are addressed in an effective and timely manner.
BENEFITS
Medical Insurance
Dental Insurance
Vision Insurance
Health Care and Dependent Care Flexible Spending Accounts
Employer Paid Basic Life and AD&D Insurance
Employer Paid Long Term Disability
Optional Employee Paid - Voluntary Benefits
Short-Term Disability
Buy-Up Long-Term Disability
Supplemental Life Insurance
Dependent Life Insurance
401(k) Savings Plan
Paid Time Off
Employee Assistance Program (EAP)
Compensation
Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES
Thorough knowledge of the market, competition, demand generators and new supply for each property within the district
Read and comprehend complex instructions and electronic learning systems. Solid English skills regarding reading, writing and verbal communication to be able to communicate effectively with guests, associates, and outside vendors.
Ability to organize multiple projects, manage and prioritize multiple tasks and meet deadlines.
Well-developed planning and organizational skills.
Strong leadership skills to oversee multiple properties.
Basic knowledge of computers and software including the ability to use e-mail, word processing, and spreadsheet software
Must possess analytical ability and skills
ENVIRONMENTAL JOB REQUIREMENTS
While performing the duties of this job, the associate is regularly required to stand, walk, use hands to finger, handle or feel objects, tools, or controls and talk, hear, or smell. Frequently required to reach with hands and arms. The associate is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.
The associate must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The associate is frequently required to travel within the local community. Travel throughout the district is required, which may necessitate air travel and overnight stays.
While performing this job, the associate frequently works in outside weather conditions and is exposed to wet and/or humid conditions. The associate occasionally works near moving mechanical parts and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.
The noise level in the work environment is usually moderate.
MINIMUM QUALIFICATIONS
Requires a minimum of four years hospitality management experience.
Two years of multi-property level hotel experience required.
Must have a valid driver's license and successfully pass a motor vehicle check.
PREFERRED QUALIFICATIONS
4-year degree highly preferred
About The College of St. Scholastica
The College of St. Scholastica is a private Catholic Benedictine college in Duluth, Minnesota. It was founded in 1912 by a group of pioneering Benedictine Sisters who offered college courses to six young women. Today, the college offers undergraduate, graduate, and online degree programs in more than 60 areas of study. The College of St. Scholastica is known for its strong liberal arts foundation and commitment to social justice. The college has been ranked as one of the best colleges in the Midwest by U.S. News & World Report.
