Qualifications
Responsibilities
Benefits
Job Summary: As an integral member of Tim Hortons Company Operations team, the District Manager oversees five to six restaurants and is directly responsible for the Profit Loss (PL) of restaurants in their span of control. This position will lead a restaurant management team responsible for meeting operational and organizational objectives while adhering to brand standards. As the District Manager you will have a unique opportunity to work closely with the corporate office to provide support and feedback around improvement for all aspects of the business (Operations, Marketing, Finance, Technology).
Roles & Responsibilities:
• Managing and leading a restaurant management team that will work in maintaining a high level of guest satisfaction by facilitating safe, clean, high quality restaurant operations.
• Creates operational plans to support the execution of company initiatives to achieve operational excellence and adhere to brand standards.
• Consistently reviews and responds to guest feedback to address concerns and maintain a strong presence in the local community.
• Building a team of high performing team members through proactive recruitment, hiring great talent, and ensuring compliance around training programs.
• Responsible for all people related decisions, including performance assessments, providing coaching plans, and developing restaurant managers through performance management tools.
• Recognizes and reinforces individual and team accomplishments through existing tools as well as by finding new and effective methods of employee and restaurant recognition.
• Manages restaurant profitability by improving sales, maintaining accurate cash counts, managing controllable costs, and executing plans to improve food cost and labor efficiency.
• Conduct restaurant audits to review business performance and store environment to identify opportunities for improvement; provide coaching to store management to take action and achieve business goals.
• Ensure adherence to wage and hour guidelines for all restaurant employees, especially minors.
• Support corporate initiatives through restaurant pilots and feedback programs to optimize brand standards and restaurant performance.
• Conduct weekly meetings with RGMs to review results, communicate changes, and lead on how to improve.
Skills & Qualifications:
• Strong business leader that can drive specific behaviors by leading by example.
• Proven coaching and training experience.
• Ability to manage the overall operations and profitability of multiple stores.
• Display excellent project management, organizational, and scheduling skills.
• Manages own time to meet objectives and coordinates others` time and activities.
• PL and management experience.
• Strong verbal and written communication skills.
• Bachelor’s degree preferred 2-4 years of restaurant management or multi-unit experience.
• Flexible schedule and ability to travel regularly to assigned restaurants. Open availability. Must have valid driver's license.
• Excellent follow up and communications skills.
Salary:
Base salary range of $80,000 - $90,000. Base salary for this position may vary based on relevant factors such as experience, education, location, and skills.
This position is eligible to participate in the Company’s annual discretionary bonus plan, subject to the terms and conditions of the incentive program, based on individual and company performance metrics. This position may also be eligible for additional compensation in the form of equity grants pursuant to the Company’s long-term incentive plan.
Benefits:
This position is benefits eligible and offers a comprehensive package: health benefits (medical, dental, vision and life insurance) offered upon hire date; fertility benefits to support family planning needs; a 401(k) plan with Company match available after the first year of service; time-off programs (PTO, sick leave, Company-observed holidays, and parental leave); short-term and long-term disability insurance; and telemedicine & mental wellness support. Eligibility requirements apply to certain benefits and resources, and may vary based on job classification, location, and length of employment. We are equally committed to professional development, offering various learning and development courses.
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Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.
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