Salary Range: $95,000 - $98,000 per year
Schedule: Full-time; Monday - Friday 9 am - 6 pm; Afterhours and weekend support may be required, as needed
What You'll Own - Essential Responsibilities Leadership & Team Performance
- Lead, coach, and develop a high-performing team that delivers exceptional resident experience and operational results.
- Oversee hiring, onboarding, scheduling, performance management, development, coaching, and offboarding for the district.
- Foster a culture of accountability, collaboration, recognition, and continuous improvement.
Property Operations
- Ensure overall success of day-to-day operations within the district, including leasing, maintenance, administrative functions, and resident services.
- Partner with the maintenance team to ensure communities within the district are well-maintained, property standards are upheld, and apartment homes are move-in ready.
- Manage or delegate oversight of vendor relationships and operational processes to support an efficient and well-run community.
Financial & Business Performance
- Own the financial performance of the community through budgeting, revenue optimization, rent collection, expense management, and accurate financial reporting.
- Monitor occupancy, delinquency, and other applicable key performance indicators (KPIs) to achieve ownership objectives.
- Analyze community performance and implement strategies that improve operational and financial results.
Resident & Client Experience
- Deliver and train team on what it means to create an exceptional resident experience through proactive communication, responsive service, and timely issue resolution.
- Foster a welcoming community that supports resident satisfaction and retention.
- Build trusted relationships with residents, ownership groups, vendors, and internal partners.
Compliance & Risk Management
- Ensure compliance with company policies and applicable federal, state, and local laws.
- Promote workplace safety and mitigate operational risks.
- Maintain accurate documentation and reporting while supporting regulatory compliance.
What You'll Bring- Prior experience in multifamily property management, overseeing multi-site operations, or equivalent experience in order to meet the essential functions of the role
- Previous experience leading large teams
- Strong understanding of Fair Housing Law
- Ability to de-escalate conflict in a pragmatic manner consistent with Thrive's Values
- Demonstrated success with financial oversight, compliance, and resident satisfaction.
- Strong communication, attention to detail, organization, decision-making, and relationship-building skills
- Demonstrated integrity, accountability, professionalism, and sound judgment.
- Experience with Yardi, CRM, OnSite, or similar property management software.
- CAM or CAPS designation is a plus.
- Prior experience working in affordable housing with LIHTC/Tax Credit certification preferred
- Notary License is required or able to obtain within 3 months of hire.
Work Environment & Physical Requirements- Stand, walk, or sit for extended periods depending on the needs of the day, including providing walking tours to prospects.
- Frequently use a computer, keyboard, phone, and other office equipment.
- Occasionally bend, stoop, squat, climb stairs, push, pull, and reach overhead.
- Frequently lift and carry up to 25 pounds and occasionally up to 40 pounds.
- Work both indoors and outdoors in varying weather conditions.
- Regularly interacting with various backgrounds, diverse groups, socio-economic groups, and personality types, requiring a high level of emotional intelligence and judgement.
- Required to travel between communities, main offices, or other work locations.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
