High School Diploma or GED required; Bachelor's degree in Agricultural Mechanics, Engineering, or related field preferred.
5+ years of service leadership experience in a similar industry, or 3+ years as a service technician or trainer with a degree.
Mechanical knowledge of agricultural, turf, and construction equipment is essential.
Responsibilities
Lead and monitor Field Service Managers (FSMs) in dealer service operations support.
Mentor FSMs to foster strong dealer relationships based on accountability and respect.
Collaborate with FSMs and dealers to enhance customer experience with Kubota products.
Visit dealers alongside FSMs to strengthen relationships and representation.
Provide field insights to corporate for the National Service Strategy development.
Oversee Dealer Certification Achievement Plans with Regional Sales Managers.
Monitor dealer performance and collaborate with service and sales teams for improvement.
Schedule and execute technical training programs for Kubota dealers.
Benefits
Opportunities for professional development and training.
Collaborative work environment with a focus on innovation.
Engagement with a well-known brand in the agricultural equipment industry.
Potential for career advancement within the company.
Full Job Description
For Earth For Life
About the Role
The District Field Service Manager (DFSM) works to support the divisional service department activities with focus on both day-to-day office administration and field service team management. A high focus will be on development of the FSM ability to support innovation, growth, product quality improvement and be the voice for the customer and dealer within Kubota. The DFSM will also help facilitate technical and professional training at the Division training center.
What You'll Do
This position does the following in accordance with all applicable Federal, State and local laws / regulations and the Company's policies, procedures and guidelines:
Lead, guide and monitor assigned Field Service Managers (FSMs) in all aspects of dealer service operations support including, but not limited to, dealer development, technical machine support, customer dispute resolution and aftersales profitability.
Mentor the FSMs to develop working relationships with their dealers that exhibit mutual accountability and respect.
Work together with FSMs and dealers to bring about continual improvement of the customer experience of Kubota products.
Visit dealers with assigned FSMs to increase Kubota's representation and build strong relationships with dealers.
Work with the corporate office by providing field level insight to guide the development of the National Service Strategy.
Oversee the development of Dealer Certification Achievement Plans in cooperation with the Regional Sales Managers and District Sales Territory Manager.
Monitor dealer activity and work collaboratively with Division Service and Sales personnel to improve low dealer performance.
Oversee wise stewardship of discretionary spending according to company policy.
Work with the respective FSM and Division Service Manager to perform Dealer Warranty Audits as needed.
Oversee Dealer Service Business and Operational Audits delivered by FSMs.
Schedule, organize, and execute technical training programs, seminars, and schools for Kubota dealers as required.
Other duties as assigned.
What We Are Looking For
High School Diploma or GED required.
Bachelor's degree in Agricultural Mechanics, Engineering, or related field preferred:
In lieu of a degree at least 5 years of experience in a service leadership role in a similar industry required.
With a degree at least 3 years as a service technician or service trainer in a related field required.
Mechanical knowledge of agricultural, turf, and construction equipment.
Equipment Operation
Forklift, RTV's and Kubota equipment-Occasional repair.
Office equipment.
Physical Requirements
The position will require walking, standing, and sitting at a computer. Must be able to lift up to 50 lbs.
Disclaimer The information provided in the description has been designed to indicate the general nature and level of work performed by incumbents within the classification. This description is not intended to be a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job/classification. This job is intended to include the current essential functions of the job. Management reserves the right to add or modify the duties and responsibilities and to designate other functions as essential at any time.
