Position Title: District Director of Operations

Salary: 160,000-175,000

Other Forms of Compensation:

Job Summary

The Regional Director of Operations is a pivotal leadership role responsible for overseeing all strategic operations across multiple locations. Reporting directly to District Manager, the Regional Director of Operations will supervise and guide the site operational teams to ensure seamless execution of operational strategies. Accountable for effectively coordinating and directing all activities within the assigned region through on-site managers and directors. This includes monitoring ongoing operations, selectively negotiating as necessary, and ensuring the highest levels of client and customer satisfaction, account retention, and employee relations. The Regional Director of Operations will also play a key role in achieving and formulating future business growth plans.

POSITION OBJECTIVES:

In the performance of their respective tasks and duties, all employees are expected to conform to the following:
• Perform high-quality work within established deadlines with the ability to work both independently and as part of a team.
• Interact professionally with colleagues, clients, and external partners.
• Demonstrate effective collaboration and communication with internal teams and other organizations.

Major Duties

1. Regional Oversight & Client Relations

Develop and implement strategic plans to optimize operational efficiency and achieve organizational goals across all sites.
Oversee the across account's operations, including management of on site leadership
Implement best practices and standards to optimize productivity, quality, and customer satisfaction across all service areas.
Maintains and supports client satisfaction at a level that ensures account retention.
Ensures that all employees demonstrate an Spontaneous hospitality toward customers and clients.
Promotes client awareness of program alternatives and the availability of corporate resources.
Assist in developing and/or monitoring unit business plan and reporting to clients as needed.
Collaborate closely with site specific SPOC oversite team members to develop and execute operational initiatives that drive efficiency, consistency, and excellence across all locations.
Implement and monitor operational processes, policies, and procedures to ensure compliance with regulatory standards and deliver exceptional customer experiences.

2. Operational Excellence

Responsible for implantation and effectiveness of programs in each site
Recognizes the importance of effective leadership in meeting and targets set forth in the account's performance plan.
Develop, monitor, and manage budgets in collaboration with site GM's, ensuring financial targets are met while maintaining
Recognizes the need for and demonstrates good communication and listening skills with clients, customers and employees.
Visit each site and selected accounts on a regular basis to ensure that a sharing and exchange of ideas and experiences occurs
Operational Documentation: Maintain detailed operational documentation, including procedures, policies, and best practices
Metric Gathering: Collect and analyze operational metrics to track performance and identify areas for improvement.
Leadership Presentations: Prepare and deliver leadership presentations on operational performance and strategic initiatives.

3. Operational Leadership and Safety Management:

Provide guidance, mentorship, and direction to GM's at each site, fostering a culture of excellence and accountability.
Quality Control: Ensure the highest standards of quality, sanitation, and food safety are always maintained across all service areas.
Emergency Coverage: Assume responsibility for the entire operation in the absence of the General Manager, making executive decisions following the client's culture, Health Department regulations, and Compass Standards.
Responsible for productivity and staffing that is appropriate to the account(s).
Participate in the human resource planning process to support implementation of human resource strategies and tactics including proper staffing levels.
Responsible for selection of management personnel, as required.
In conjunction with human resources develops the region's training plan for management employees and ensures its successful implementation.
Development and Retention: Maintain a positive employee relations environment with a strong focus on employee development and retention strategies
Safety Culture and Team Safety: Promote a robust safety culture and create an environment where team members are empowered to promptly report safety concerns, near-misses, and incidents.

Additional Duties

Efficiency Enhancement & Innovation:

Process Improvement: Develop and implement plans and processes to improve operational efficiencies, streamline workflows, and enhance the overall efficiency of the operation.
Customer Satisfaction: Work towards enhancing hospitality and client satisfaction scores by fostering a culture of exceptional service and client engagement.
Financial Performance: Optimize financial performance through budget management, cost control, and revenue generation strategies.
Industry Trends: Proactively identify and stay updated on industry trends, emerging technologies, and best practices in the foodservice industry.
Technology Adoption: Research and evaluate innovative technologies that can be applied to improve operations and enhance the customer experience.

5. Compliance:

Guideline Adherence: Ensure strict adherence to company guidelines, program standards, and account-specific Key Performance Indicators (KPIs).
Regulatory Compliance: Stay informed about and adhere to Health Department regulations and other relevant legal and regulatory standards.

6. Additional Responsibilities:

Standards and Initiatives: Contribute to the development and implementation of National account program standards and strategic initiatives.
Regional Account Sites: Be onsite across the region at accounts, as needed, to provide hands-on leadership and support to ensure consistent operational excellence.
Multi-Site Leadership: Provide leadership support to additional site locations, including sister companies or sub-contracted entities within the account portfolio.
Note: This is not an exhaustive list of job duties. Job duties are subject to change as needed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: Minimum of four (4) years college education, bachelor's degree in Hotel/Restaurant Management preferred.
Experience: Previous hotel related experience, progressive management experience in food and beverage operations, minimum of 8 years supervisory experience.
Demonstrated ability to make decisions and solve problems with minimal guidance, balancing the needs of the customer and Compass Group for positive outcomes.
Executive-level presence with effective written and verbal communication skills.
Strong organizational skills with the ability to handle multiple tasks and priorities effectively.
Has a computer skill with a working knowledge of Microsoft Word, Excel and Power Point.
Strong passion for great food.
General culinary knowledge of basic kitchen practices, protocols and procedures.

Apply to Bon Appetit today!

Associates at Bon Appetit are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_BAMCO.pdf

Req ID: 1558872

Bon Appetit

BRYAN GONI