To provide leadership in Distribution Quality Assurance by ensuring that the company meets or exceeds customer requirements. The role is responsible for developing, improving, and maintaining a consistent methodology for compliance and continuous improvement.
Lead the Distribution Center Quality Management System to ensure order accuracy, damage prevention, inventory integrity, and customer satisfaction. Drive continuous improvement across inbound, put-away, picking, packing, shipping, and returns. This role will supervise one or more quality team members and. This position reports to the Director of Distribution Center Operations and is fully onsite based at our distribution center in Groveport, OH.
Travel requirements: Up to 25%
Primary Job Duties and Responsibilities
1. DC Quality Management System (QMS) & Compliance
- Own the DC QMS including SOPs, document control, audit calendar, and management review.
- Serve as site representative for ISO 9001, ensuring processes meet requirements.
- Lead internal audits and corrective/preventive actions.
2. Customer Quality & Continuous Improvement
- Define and publish DC quality KPIs: Perfect Order Rate, Accuracy, Damage Rate, Returns Trends, and Customer Complaints.
- Lead root cause analysis and communication for customer quality issues.
- FacilitateLean and Continuous Improvement projects.
3. Inbound Quality (Receiving & Put-away)
- Establishreceiving inspection standards.
- Manage over, Short & Damaged (OS&D) shipping variances and partner with vendors on defect trends.
4. Outbound Quality (Pick/Pack/Ship)
- Implement pick audits, Acceptable Quality Level (AQL) sampling and final load audits.
- Set packaging standards to reduce in-transit damage.
5. Inventory Integrity & Data Quality
- Own cycle counts quality and root cause analysis of variances.
- Monitor Warehouse Management System (WMS) data hygiene and scanning adherence.
6. Returns, Non-Conforming, and Disposition
- Chair of the DC Material Review Board.
- Define quality, hold protocols, and traceability.
7. Training, Standards, and Governance
- Develop Standard of Work, quality checklists, and audit routines.
- Train associates and leaders on quality criteria.
8. Cross-Functional Partnerships
- Collaborate with Operations, Safety, Transportation, IT, Customer Service, and Procurement.
Required Qualifications
- Bachelors degree in related engineering, manufacturing, or business area.
- A minimum of 5 years of quality or operations experience in a distribution environment.
- Experience withLean Six Sigma and data analysis.
- Computerproficiencyin Microsoft Office and statistical packages (Minitab preferred).
- Ability to work with Customer/Supplier representatives regarding all quality relatedissues.
- Excellent organizational skills with focus on detail.
- Knowledge of WMS processes and inventory control.
Preferred Qualifications
- Lean Six Sigma Black Belt certification.
- ASQ or supply chain certifications.
General Applicable Company Competencies
- CollaborateAcross Workgroups.
- Communicate Effectively.
- Deliver High Quality Work.
- Drive for Results.
- Focus on the Customer.
- Initiating Positive Change.
Working Conditions
While performing the job duties, you will be working onsite in a distribution center. You will be required to work at the companys Groveport location in Ohio. Your scheduled work hours will be communicated to you by your manager.
Physical Requirements
Specific physical abilities required for this position include, but are not limited to:
- Vision requirements include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.
- Ability to stand for long periods of time.
- Ability to lift and carry up to 50 pounds occasionally.
- Ability to push and pull up to 50 pounds occasionally.
- Ability to physically move around the distribution center floor.
- Ability to read documents and communicate clearly with management and coworkers.
- Ability to wear personal protective equipment, which may include, but is not limited to, safety shoes, hearing protection, and safety glasses.
Watts in it for you:
Please note that the followingbenefits apply only to permanent roles and do not apply to internship roles.
- Competitive compensation based on your skills, qualifications and experience
- Comprehensive medical and dental coverage, retirement benefits
- Family building benefits, including paid maternity/paternity leave
- 10 paid holidays and Paid Time Off
- Continued professional development opportunities and educational reimbursement
- Additional perks such as fitness reimbursements and employee discount programs
- Learn more about our benefit offerings here:
