About this Role: We're looking for a Distribution Manager to lead driver and fulfillment operations across our DC, Philadelphia, and Boston markets, building the operational structure, accountability, and consistency needed to support a growing distribution network. Based in Bowie, MD you will oversee both salaried and hourly team members, with responsibility for hiring, performance management, coaching, and employee development while fostering a strong culture of execution, safety, and ownership.
You'll oversee cross-dock operations, fleet performance, and fulfillment execution, while driving process improvements that strengthen SLAs, operational metrics, and overall team performance. This role requires a hands-on leader who is comfortable reviewing and auditing metrics to identify opportunities for improvement, while also stepping directly into the field when needed to cover routes, support fulfillment workflows, or tackle other operational priorities.
Address: 5061 Howerton Way, Bowie, MD,20715
This role will require travel within our Northeast markets, including DC, Philadelphia, and Boston.
What You'll Do...
- Lead day-to-day driver, fulfillment, and cross-dock operations across our California markets, including oversight of salaried supervisors, hourly drivers, vehicles, daily and weekly scheduling, and end-of-day reporting
- Own the full people-management cycle for the distribution team, from phone screen to offer, onboarding, coaching, performance management, corrective action, and terminations, while fostering a culture of accountability, safety, and ownership
- Lead weekly metric reviews to identify gaps, improve SLAs, and make data-driven decisions related to operational efficiency, capacity, and on-time, in-full delivery
- Oversee van maintenance and repairs with third-party vendors, and maintain and develop cross-dock processes in alignment with Farmer's Fridge policies
- Develop and iterate on delivery processes, SOPs, training programs, and quarterly bonus requirements, gathering employee feedback to prioritize the most impactful changes
- Partner cross-functionally with Distribution, Logistics, Sales, Production, Data, and Tech teams to solve issues seen in the field, align on metrics, and share best practices across markets
- Support new market launches by hiring and training new team members and leaders, identifying cross-dock and process flow, and ensuring all first stocking dates are met
- Maintain compliance with state, county, and city regulations related to Farmer's Fridge assets, including owning the Department of Health inspection process and managing fire safety and zoning requirements
- Manage airport signatory and driver badging, including tracking badges for all drivers, keeping badging information up to date in Salesforce, and partnering with Sales Ops to service new and re-opening Fridges
- Step directly into the operation when needed, including covering routes, supporting fulfillment workflows, cross-dock operations, or other critical operational priorities
Who You Are...
- 3-5 years of management experience in a distribution, warehouse, logistics, or operations environment
- Experience managing and developing both hourly and salaried team members in a fast-paced operational setting
- Strong interpersonal and communication skills, with the ability to build trust, drive accountability, and navigate difficult conversations effectively
- Comfortable working in a highly operational, hands-on environment, including time in refrigerated coolers (~386F), with the flexibility to adapt quickly to changing business needs
- Data-driven mindset with the ability to review metrics, identify operational gaps, and implement process improvements
- Experience working cross-functionally across operations, logistics, fulfillment, or field teams
- Proficient with Google Workspace and/or Microsoft Office, along with operational tools such as Slack, Zendesk, Salesforce, Asana, UKG, and NextMove
- Valid driver's license with the ability to travel between Los Angeles and San Diego as needed
- Ability to obtain and maintain airport signatory and restricted badging access
- Bachelor's degree in a related field required
- Bilingual in Spanish is a plus, but not required
The base salary range for this role is $100,000 - $110,000. The base pay offered will be determined by factors such as experience, skills, training, certifications, education, and any applicable minimum wage requirements.
In addition to base salary, this position is eligible for company performance-based bonuses and equity.
We provide a comprehensive benefits package, including:
- Medical, dental, and vision insurance (multiple plans available)
- 401(k) with immediate employer match vesting
- Paid time off (including vacation, sick leave, and holidays)
- Paid sabbatical after 5 years of service
- Employee discounts
- Employee Assistance Program (EAP)
