JOB SUMMARYThe
Distribution Center Manager is responsible for leading the day-to-day operations of the distribution center, ensuring safe, efficient, and cost-effective warehouse operations that support Rhythm Healthcare's commitment to exceptional customer service. This role oversees inventory management, shipping and receiving, order fulfillment, team performance, facility operations, and continuous process improvement while fostering a culture of safety, accountability, and operational excellence.
SUPERVISORY RESPONSIBILITIES- Directly supervises Distribution Center Associates and Supervisors.
- Recruits, coaches, develops, and manages team performance.
- Conducts performance evaluations, provides ongoing feedback, and supports employee development.
- Oversees scheduling, staffing, and labor planning to meet operational demands.
ESSENTIAL JOB FUNCTIONS- Lead all daily distribution center operations, including receiving, warehousing, inventory management, picking, packing, shipping, and returns.
- Ensure customer orders are fulfilled accurately, on time, and in accordance with quality standards.
- Develop and implement operational processes that improve productivity, quality, accuracy, and customer satisfaction.
- Monitor key operational metrics (inventory accuracy, order accuracy, shipping performance, productivity, labor utilization, and service levels) and drive continuous improvement initiatives.
- Maintain accurate inventory through cycle counts, audits, reconciliation, and inventory control best practices.
- Investigate inventory discrepancies and implement corrective and preventive actions.
- Ensure compliance with all OSHA, federal, state, local, and company safety regulations while maintaining a clean, organized, and safe work environment.
- Lead regular safety meetings, warehouse inspections, and corrective action initiatives.
- Develop staffing plans, assign work priorities, and optimize labor utilization to meet business needs.
- Partner with Customer Service, Sales, Procurement, Operations, Finance, and Transportation teams to ensure seamless execution of customer orders.
- Manage vendor and carrier relationships as needed to support efficient warehouse operations.
- Develop, monitor, and manage the distribution center operating budget while identifying cost-saving opportunities.
- Utilize warehouse management systems (WMS), ERP systems (NetSuite), and reporting tools to analyze operational performance and make data-driven decisions.
- Lead process improvement initiatives using Lean, continuous improvement, or best practice methodologies.
- Ensure company assets, equipment, and facilities are properly maintained.
- Prepare and present operational reports, KPIs, and performance updates to leadership.
- Participate in strategic planning and operational meetings.
- Perform other duties as assigned.
REQUIRED KNOWLEDGE, SKILLS & ABILITIES- Strong leadership, coaching, and employee development skills.
- Excellent communication and interpersonal skills.
- Strong knowledge of warehouse operations, inventory management, shipping, receiving, and logistics.
- Experience managing distribution center KPIs and operational performance metrics.
- Strong analytical and problem-solving abilities.
- Ability to prioritize multiple responsibilities in a fast-paced environment.
- Experience with ERP/WMS systems; NetSuite experience preferred.
- Advanced Microsoft Excel and Microsoft Office proficiency.
- Strong organizational and time management skills.
- Ability to build collaborative relationships across departments.
- Knowledge of OSHA regulations and warehouse safety practices.
- Experience implementing process improvements and operational efficiencies.
EDUCATION- Bachelor's degree in Supply Chain Management, Business Administration, Operations Management, Logistics, or a related field preferred.
- Equivalent combination of education and relevant experience may be considered.
- Forklift Certification preferred (or ability to obtain upon hire).
EXPERIENCE- Minimum 5 years of progressive warehouse, distribution, or logistics experience.
- Minimum 3 years of leadership experience managing warehouse or distribution center teams.
- Experience with inventory control, cycle counting, and warehouse operations required.
- Experience with ERP or Warehouse Management Systems (NetSuite preferred).
- PHYSICAL REQUIREMENTS
- Frequently required to stand, walk bend, stoop, kneel, and reach throughout the distribution center.
- Frequently required to use hands and fingers to handle equipment and materials.
- Must be able to operate warehouse equipment and use computers, tablets, and handheld scanners.
- Frequently lift, push, pull, and carry up to 50 pounds.
- Ability to work in a warehouse environment with varying temperatures and noise levels.
SUCCESS MEASURES- The Distribution Center Manager is successful when they:
- Maintain 99%+ inventory accuracy.
- Achieve 98%+ order accuracy.
- Meet or exceed on-time shipping and fulfillment targets.
- Maintain a safe workplace with minimal OSHA incidents.
- Deliver labor productivity and budget targets.
- Develop a high-performing, engaged warehouse team through coaching, accountability, and continuous improvement.
- Drive operational excellence by identifying and implementing process improvements that improve customer experience, efficiency, and cost performance.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The pay range for this role is:
90,000 - 95,000 USD per year (Atlanta, GA DC)
