Ability to obtain a U.S. government Public Trust Security Clearance
4+ years of change management experience with best practices expertise
Experience in current state assessments and future state visioning
Proven ability to conduct user interviews and synthesize insights into actionable plans
Strong analytical skills with a natural curiosity for problem-solving
Excellent written communication and presentation skills
Degree or certification in change management or equivalent experience
Responsibilities
Facilitate discovery processes to identify client goals and user ecosystems
Conduct workshops to identify pain points and resistance areas
Synthesize data to create impactful presentations and insights
Develop communication, training, and pilot plans with stakeholders
Create actionable change management plans for workflow improvement
Measure key performance indicators for adoption and transformation
Collaborate with various teams to ensure user needs are met
Benefits
Employee ownership fostering a sense of investment and involvement
Commitment to human-centered design in problem-solving
Opportunities for professional growth outside your comfort zone
Engagement in transformative and impactful projects in federal contracting
Collaboration with multi-disciplinary teams in an agile environment
Full Job Description
Overview
As a Disruption Designer, you will be responsible for guiding government clients through our Design Intelligence™ framework; incorporating human-centered and design thinking methods to focus on the people impacted by transformation and change engaging them to embrace and adapt to new ways of working while identifying and mitigating areas of resistance.
Contributions
Participate in all aspects of discovery to understand: client mission and goals; stakeholders, users and their ecosystems; current state journeys; user segments; program, project, and transformation objectives
Conduct workshops and interviews to frame pain points and opportunities; define problem statements and determine change readiness and areas of resistance
Synthesize research and data and craft compelling stories and presentations to communicate insights and recommendations that will shape transformation and change enablement
Develop and deploy communication plans, pilot plans, and training plans in partnership with key stakeholders and their customers
Develop and deploy change management plans that articulate actionable recommendations for organizational and workflow improvement
Develop, deploy, and measure key performance indicators for transformation and adoption
Collaborate and communicate stakeholder and user needs on a cross functional team within an agile environment
Understand and embrace the specifications and constraints of a given technology, platform and/or operational environment and understand how change management should be integrated into technological considerations
Ensure all deliverables across a variety of projects are produced at the highest quality
Qualifications
Ability to obtain a U.S. government Public Trust Security Clearance
4+ years of experience in change management and well-versed in change management best practices and models
Demonstrated experience in current state assessments, future state visioning and communication planning
Demonstrated experience conducting user and stakeholder interviews and synthesizing data and insights into personas, action, and training plans
A natural curiosity for solving problems coupled with strong analytical skills
A collaborative nature with excellent written communication and presentation skills
Experience working in a project-based environment
Degree, equivalent experience, and/or certification in change management
Bonus Points
Previous work experience in or with the federal government
Previous work experience as a consultant
Experience in Human-Centered Design / Customer Experience Design
Experience working on multi-disciplinary, cross-functional teams including Service Designers, UX and UI designers, technologists, data scientists, engineers, and solution architects
Experience working within an Agile delivery framework including writing user stories and story pointing
<>steampunk
Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $85,000 to $150,000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk's total compensation package for employees. Learn more about additional Steampunk benefits here.
Identity Statement
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
