5-7 years of leadership experience in a technical or service-oriented role
Strong project management skills in manufacturing or field service environments
Proficient in Microsoft Office and ERP systems
Mechanical or electrical troubleshooting experience
Familiarity with process control, PLC, and HMI systems preferred
Experience with industrial equipment such as pumps and motors
Excellent organizational and forecasting abilities
Responsibilities
Lead installations of dispensing equipment from planning to execution
Develop and manage Dispensing Systems Technicians through coaching and performance leadership
Forecast operational needs based on project pipeline and business demand
Collaborate with cross-functional teams to align priorities and execution
Oversee performance and efficiency of dispensing systems and implement improvements
Conduct onboarding and ongoing technical training for team members
Ensure accurate reporting of installations, maintenance, and service activities
Benefits
Opportunity for professional development and training
Collaborative work environment with cross-functional teams
Engagement in continuous improvement initiatives
Exposure to diverse technical challenges
Potential for career advancement within the organization
Full Job Description
Overview We are seeking a proactive and solutions-driven Dispensing Services Manager to lead and evolve our dispensing equipment services program. This role oversees installations from planning through execution, maintenance, technical development, operational forecasting, and continuous improvement across systems, processes, and service support.
The ideal candidate combines strong leadership, project management, and communication skills with hands-on mechanical and electrical aptitude. This individual must be capable of managing full system installations from start to finish while identifying opportunities to improve efficiency, scalability, and overall performance.
This position reports to the Vice President, Technical Services & Support.
Key Responsibilities:
Lead dispensing equipment installations from planning through implementation
Manage and develop Dispensing Systems Technicians through coaching, scheduling, and performance leadership
Forecast staffing, equipment, and operational needs based on business demand and project pipeline
Partner cross-functionally with Sales, Technical Service, Operations, Customer Service, Supply Chain, and Leadership to align priorities and execution
Oversee dispensing systems performance, troubleshooting, installation efficiency, and continuous improvement initiatives
Lead dispensing onboarding and ongoing technical training programs
Ensure accurate reporting of purchasing, installations, maintenance, inventory, and service activities
Maintain high standards for safety, quality, organization, and professionalism
Promote accountability, ownership, and a customer-focused team culture
Perform other duties as assigned
Skills & Qualifications:
Strong leadership, communication, and cross-functional collaboration skills
Project Management in manufacturing, industrial, plant, or field service environments
Strong organizational, planning, and forecasting abilities
Proficiency in Microsoft Office and ERP systems
Experience in mechanical or electrical aptitude with troubleshooting experience
Process Control, PLC and HMI experience preferred
Experience with pumps, motors, pneumatic systems, liquid flow systems, or similar industrial equipment
Additional Requirements
Ability to travel up to 25% annually
Ability to work in active industrial and customer environments
Ability to stand and walk for extended periods throughout the workday
Ability to climb stairs and lift up to 50 lbs.
Flexibility to work weekends or extended hours as business needs require
