High School Diploma with 3+ years in dispatching, electric or gas operations, or customer service.
Strong leadership, organizational, collaboration, and planning skills.
Proficient in dispatching tools and workforce management software.
Solid knowledge of Microsoft Word and Excel; familiarity with database and presentation software is a plus.
Excellent verbal and written communication skills; capable of teamwork and creative problem-solving.
Ability to analyze situations quickly, multi-task, and make prompt decisions.
Effective communication skills across all organizational levels.
Responsibilities
Manage all duties of Dispatcher and Dispatch Assistant.
Dispatch priority and non-priority work to field resources for timely responses.
Maximize efficiency of field resources while minimizing costs and ensuring timely work execution.
Monitor daily performance against key metrics and take corrective actions as needed.
Set up, schedule, and dispatch non-emergency work efficiently.
Train Dispatcher Assistant as required.
Contact customers to ensure efficient work management.
Benefits
Opportunity for professional development and training.
Engagement in a dynamic work environment with a focus on efficiency.
Potential for career advancement within the organization.
Full Job Description
Hourly Pay Rate - $43.45
Location - Northboro
Job Purpose
The role of the Dispatcher is to develop, review and ensure compliance with workload schedules that ensure optimal productivity, timely completion of work and compliance with service performance and quality measures. Evaluate order disbursement for same day and emergency orders and make changes to enhance performance. Evaluate end of day uncompleted work and make necessary changes in schedules. Has wide view of resource capability versus workload to assist in meeting customer commitments. Take proactive approach to workload management.
Key Accountabilities
All duties of Dispatcher and Dispatch Assistant
Dispatching of priority (emergency) and non-priority (non-emergency) work to field resources and ensure timely response by field crews.
Effective management of field resources and workload to maximize efficiency of field resources, minimize field costs and ensure timely execution of work orders within appropriate time frames
Monitor daily performance against key metrics (i.e. emergency response, appointment kept etc.) and to take action (re-assign work, notify supervision, etc.) to ensure that key metrics are met
Work set-up, scheduling, and dispatching of non-emergency work to maximize efficiency of field resources and ensure timely execution of work orders within appropriate time frames
Training of Dispatcher Assistant as needed
Contact customers as needed to ensure efficient management of work
This position is not considered a starting job for the purposes of forced reduction
Must successfully pass an aptitude test for entrance
Qualifications
High School Diploma and a minimum of 3 years experience in a dispatching environment, electric or gas operations, customer service or equivalent knowledge/experience.
Must have strong leadership, organizational, collaboration and planning skills.
Must have a working knowledge of dispatching tools i.e. customer systems, scheduling or workforce management software and other ancillary software for operational use.
Must have good working knowledge of current software packages. Microsoft Word and Excel are mandatory. Other database and presentation software is a plus.
Excellent verbal and written communication skills and possess ability to work both as a team and as a creative problem solver.
Demonstrated ability to quickly analyze situations, multi-task and make prompt decisions.
Ability to effectively interface and communicate with people at all levels and across organizational boundaries.
Must successfully complete pre-entry assessment test.
Hourly Pay Rate - $43.45
Location - Northboro
About National Grid
National Grid plc is a British multinational electricity and gas utility company headquartered in London, United Kingdom. Its principal activities are in the United Kingdom (where it owns and operates electricity and gas transmission networks) and in the Northeastern United States (where as well as operating transmission networks, the company is a producer and supplier of electricity and gas). National Grid has a primary listing on the London Stock Exchange, and is a constituent of the FTSE 100 Index. It had a market capitalisation of approximately £31.4 billion as of 23 September 2021, the 26th-largest of any company with a primary listing on the London Stock Exchange.
