Job Title: Dispatch Supervisor
Job Location: Chicago, Illinois
We are seeking an experienced
Dispatch Supervisor to lead a team of Dispatch Agents responsible for performance across P&D, drayage, and line-haul operations. This role is based at our Chicago, IL facility.
Key Responsibilities- Organize, prioritize, and allocate day-to-day operational activities.
- Coach and mentor team members and implement corrective actions when needed.
- Ensure comprehensive training for new employees and assign qualified personnel to support ongoing training. Maintain and update the dispatch office policy and SOP manuals.
- Ensure pickup and delivery requests are dispatched promptly and professionally to drivers and vendors.
- Ensure accurate and timely entry of PODs and all related pickup/delivery timestamps.
- Manage driver communications, route-related issues, and call volume; escalate or adjust operational plans as appropriate.
- Continuously monitor vendor performance and develop improvement plans when necessary.
- Monitor transportation costs and identify opportunities for increased efficiency and cost savings.
- Proactively manage and align with customer expectations.
- Uphold and promote our Safety First culture at all times.
Skills & Qualifications- Minimum 2-3 years of transportation experience in dispatch and/or operations supervision.
- Strong knowledge of freight forwarding operations.
- Strong negotiation, administrative, and organizational skills.
- Results-driven with excellent attention to detail.
- Experience working in a Collective Bargaining Unit environment preferred.
- Bachelor's degree or equivalent professional experience preferred.
Pay Range: $68,722.50- $91,630.00+ (Based on Experience)Benefits (All Non-Union Employees)- Compensation: Competitive base salary plus role dependent performance-based incentives.
- 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
- Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
- Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
- Vision: Optional coverage for exams, frames, and contacts.
- Dental: Optional coverage for preventive, basic, and major services.
- Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.
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