Director, Voyage Experience Strategy & Programming

The Ritz Carlton Yacht Collection

• $120K — $150K *
Fort Lauderdale, FL 33311In-Person
Hospitality & Recreation
8 - 10 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • 10-15+ years in product strategy or experience development in relevant fields
  • Demonstrated success in creating engaging consumer experiences
  • Experience leading and influencing cross-functional teams
  • Strong understanding of luxury and premium consumer brands

Responsibilities

  • Establish the vision for guest experiences across the portfolio
  • Define how various factors influence experience development
  • Ensure connected product experiences rather than isolated initiatives
  • Shape the emotional pacing and sequencing of guest experiences
  • Create frameworks guiding experience planning across touchpoints
  • Develop differentiation opportunities through thoughtful design
  • Translate cultural insights into actionable product innovation

Benefits

  • Opportunity to shape unique guest experiences in a luxury setting
  • Work with a cross-functional team in an innovative environment
  • Influence strategic direction across the organization
  • Engage with high-end clientele and premium brand identity
Full Job Description
Define Product Vision & Experience Intent
  • Establish the vision, character, and experiential intent for guest experiences across the portfolio.
  • Define how culture, place, timing, seasonality, and guest expectations should influence experience development.
  • Ensure experiences are developed as connected products rather than isolated initiatives.
  • Translate brand strategy into tangible guest experiences.


Orchestrate the Guest Experience
  • Define the rhythm, pacing, and emotional sequencing of experiences.
  • Design intentional peaks, valleys, signature moments, and transitions.
  • Establish frameworks that guide how experiences are planned and developed.
  • Ensure experiences feel cohesive across touchpoints and channels.


Shape Experience Strategy
  • Define the role experiences, programming, content, and engagement play in delivering the product vision.
  • Develop planning frameworks, templates, and standards that guide experience development.
  • Identify opportunities to create differentiation through thoughtful design and curation.
  • Ensure experiences balance guest needs, business objectives, and brand aspirations.


Translate Cultural & Consumer Insight into Product Direction
  • Identify emerging consumer behaviors, travel trends, lifestyle shifts, and cultural movements and evolve the product accordingly.
  • Translate insights into product opportunities and innovation concepts.
  • Champion authentic, relevant, and differentiated experiences.


Influence Experience Development Across the Organization
  • Provide strategic direction to Experience Design and cross-functional development teams.
  • Partner with Marketing to ensure product positioning reflects the intended guest experience.
  • Collaborate with Operations to ensure experiences can be delivered while preserving intent.
  • Serve as a champion for experience quality, innovation, and differentiation across the organization.


Success Looks Like
  • Experiences feel intentionally designed rather than operationally assembled.
  • Guests experience a clear Ritz Carlton Yacht Collection point of view and distinct identity.
  • Individual experiences connect to create a cohesive and memorable journey.
  • New ideas are translated into differentiated products that strengthen the brand.
  • Guest engagement, loyalty, and advocacy increase over time.
  • The product continues to evolve through innovation, learning, and changing consumer expectations.


What We're Looking For

Experience
  • 10-15+ years of experience in product strategy, experience development, hospitality, travel, entertainment, lifestyle brands, or related fields.
  • Proven success creating differentiated consumer experiences or hospitality products.
  • Experience leading cross-functional initiatives and influencing diverse stakeholders.
  • Strong understanding of luxury consumers and premium experience brands.


Skills & Capabilities
  • Exceptional product and guest experience instincts.
  • Strong strategic and creative thinking.
  • Deep curiosity about culture, consumer behavior, travel, and emerging trends.
  • Ability to connect disparate experiences into a cohesive product vision.
  • Strong storytelling and communication skills.
  • Ability to balance creative ambition with practical execution.
  • Comfortable operating in ambiguity and building new capabilities.


Ideal Backgrounds
  • Luxury hospitality brands
  • Premium travel and leisure brands
  • Experience strategy and service design
  • Theme parks and immersive entertainment
  • Lifestyle and membership brands
  • Luxury tour operators
  • Consumer experience innovation teams
  • Destination-driven hospitality brands


Profiles Less Likely To Succeed
  • Operational deployment specialists
  • Traditional project managers
  • Functional experts without product ownership experience
  • Strategy profiles disconnected from customer experience
  • Scheduling and logistics-focused backgrounds
* Ladders Estimates

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