OverviewThe Director of Volunteer Services/Community Outreach will focus on connecting community members of all ages to active Volunteerism at Riverside and connecting Riverside employees to meaningful areas of involvement in the Community.
Essential Duties- Demonstrate the ability to organize, motivate, train, and lead community volunteers including coordination of the volunteer Animal Ambassadors training program and services
- Embody a collaborative, magnetic leadership style that draws and attracts others
- Give leadership to a growing and financially viable, first-class gift shop (Market Place)
- Grow meaningful involvement of Volunteerism beyond the hospital campus throughout the healthcare system
- Identify, initiate, and deepen relationships with various community stakeholders
- Implement best practices for the highest customer service experience of our guests including addressing communication improvements (signage, maps, etc.)
- Implement ways for communicating with, and receiving feedback from, the community about Riverside
- Maintain a useful and accurate Volunteer database
- Attend community events on behalf of Riverside to hear community concerns, provide information about community engagement, and advocate for participation
- Schedule, implement, and suggest new programs, partnerships, and other community engagement initiatives
- Utilize best -practice approaches for Volunteerism to address legal requirements, maintain healthy relationships, and allow for constant program growth
- Partner with Human Resources and Organizational Development & Learning to establish volunteers as a pipeline for local talent
- Administer and support Summer Internship program with Kankakee Area Career Center
- Collaborate with clinical and non-clinical staff regarding volunteer and intern opportunities
- Oversee patient satisfaction and daily surgical schedule for Central Waiting staff and volunteers to be able to meet the needs of patients and families
Nonessential Job Duties- The Director may volunteer with the Animal Ambassadors program, provided that such participation does not conflict with the performance of the essential duties and responsibilities of their role.
ResponsibilitiesRequired Experience- Minimum of three years of experience in a related position in a professional setting.
- Must demonstrate a record of goal achievement.
- Strong interpersonal, written, and verbal communication skills.
- High degree of initiative with excellent, independent follow-through.
- Ability to interact effectively and in a professional manner with a wide array of people at all levels of the community and organization.
- Self-motivated, organized and goal-oriented team player, capable of managing several projects at once. Meets deadlines consistently.
- Experience working with Microsoft Office software.
Required Licensure/Education- Bachelor's Degree required. Actively pursuing Master's degree.
Employee Health RequirementsExposure/Sensory Requirements:
Exposure to:
- Chemicals: Refer to MSDS Sheets
- Video Display Terminals: Average
- Blood and Body Fluids: None
- TB or Airborne Pathogens: The only risk is that associated with contact with the general public.
Sensory requirements (speech, vision, smell, hearing, touch):
- Speech: Needed for presentations, training, telephone communication, facilitate meetings.
- Vision: Needed for computer entry, reading memos and literature.
- Smell: Needed for electrical/fire safety.
- Hearing: Needed for telephone communication, meetings and listening to employee concerns.
- Touch: Needed for writing, computer entry, filing.
Activity/Lifting Requirements:
Percentage of time during the normal workday the employee is required to:
- Sit: 40%
- Twist: 1%
- Stand: 30%
- Crawl: 1%
- Walk: 10%
- Kneel: 1%
- Lift: 5%
- Drive: 0%
- Squat: 5%
- Climb: 1%
- Bend: 5%
- Reach above shoulders: 1%
The weight required to be lifted each normal workday according to the continuum described below:
- Up to 10 lbs: Frequently
- Up to 20 lbs: Frequently
- Up to 35 lbs: Occasionally
- Up to 50 lbs: Occasionally
- Up to 75 lbs: Not Required
- Up to 100 lbs: Not Required
- Over 100 lbs: Not Required
Describe and explain the lifting and carrying requirements. (Example: the distance material is carried; how high material is lifted, etc.):
Maximum consecutive time (minutes) during the normal workday for each activity:
- Sit: 120
- Twist: 1
- Stand: 120
- Crawl: 1
- Walk: 30
- Kneel: 1
- Lift: 5
- Drive: 0
- Squat: 5
- Climb: 1
- Bend: 5
- Reach above shoulders: 1
- Repetitive use of hands (Frequency indicated): Simple grasp up to 10 lbs. Normal weight:
- Pushing & pulling Normal weight:
- Fine Manipulation: Calculator, keyboard, writing instruments
- Repetitive use of foot or feet in operating machine control: Not Required
Environmental Factors & Special Hazards:
- Environmental Factors (Time Spent):
- Inside hours: 8
- Outside hours : 0
- Temperature: Normal Range
- Lighting: Average
- Noise levels: Average
- Humidity: Normal Range
- Atmosphere:
- Special Hazards: None
- Protective Clothing Required: None
Pay RangeUSD $41.31 - USD $55.28 /Hr
