Job Description
What makes this role important at Ipsos?
The Research Director is responsible for project leadership, commercial and sales bid approaches for project engagements. This position handles all phases of the UX product suite, including bidding and scoping, preparation, execution, and delivery. The Director position acts as an independent team leader, leading with little oversight while overseeing multiple projects.
What you can expect to be doing:
• The Research Director operates autonomously and confidently managing clients, leading projects and writing or designing deliverables. Acts as a mentor to researchers and research leads.
• Manage multiple research projects, which can include small and large-scale engagements.
• Execute all aspects of project management and execution through to delivery (research / design approach, execution, quality assurance, analysis, etc.). • Manage final deliverables, reports and presentations to communicate insights. Ensure quality of all work performed by direct reports with regular review and interaction with researchers and research leads.
• Conduct reviews of deliverables when supervising projects.
• Maintain a solid understanding and familiarity with UX products and sales process. Work with team and COs to recommend approaches and bids with supervision.
• Work to improve the UX practice by focusing on areas of interest (e.g., Customer Journey, Mapping, training, onboarding, process improvement, etc.).
• Lead projects and act as a mentor to specialist positions.
• Practice and propose sound user-centered design approaches (UX research + design) to both clients and teams. Accept design challenges with poise and confidence ("find the good").
• Responsible for UX practice area. Create client-facing material (e.g., case studies, management briefings, etc.) and lead internal training and workshops.
• Identify sales opportunities and lead sales meetings; provide approach and bidding
• Foster collaboration by listening to team members and drawing on the ideas. Actively provide formal and informal constructive feedback with the intent to grow others. Support growth and development of research team, allocate time to provide coaching and mentoring.
• Communicate deliverables and possess ability to defend insights and recommendations in a constructive manner. Demonstrate strong presentation skills and anticipate client questions (and sometimes identify objectives the client might not see).
• Display a positive and constructive attitude while executing project activities and client concerns. Also, anticipate project and client risks and prepare team to mitigate risks.
This job might be the jo for you if you have:
• Bachelor's degree in human factors, HCI, Psychology, Industrial Engineering, Industrial Design, Visual Design, Behavioral Sciences or equivalent experience is required (Master's degree or higher preferred).
• 3 years' experience in related field (i.e., user experience research or design).
• Solid consulting skills are required, strong client management skills are also critical for success.
• Mastery of core UX skills (teaching and mentoring) to educate the team.
• Must have an exceptional understanding of the larger picture of UX engagements, and experience in managing multiple projects with proper delegation of activities is a business imperative.
• Ability to network at all levels with self-confidence. Capable of winning business and building meaningful client relationships.
• Strong commercial management skills with demonstrated success in client management.
• Competent skills in moderator's guide development, analysis and recommendations for reporting.
• Ability to orchestrate a variety of projects types and to utilize different UX techniques.
• Project management skills for logistics and planning and team activity execution.
• Communication skills to explain design justification and flexibility to adapt to client needs.
If you don't meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you're applying to!
In accordance with NY/CO/CA/WA law, the estimated base salary range for this role is $140,000 to $145,000. Your final base salary will be determined based on several non-discriminatory factors which may
include but are not limited to location, work experience, skills, knowledge, education and/or certifications.
What's in it for you:
At Ipsos you'll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.
To find out more about all the great reasons to work at Ipsos, how we're making an impact around the world, and more about our benefits and employee programs, please visit: Why Work at Ipsos | US
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About the Team
The Innovation Service Line guides clients throughout the innovation journey as they develop and launch new or improved products and services spanning a range of verticals. We help our clients develop the initial idea for a product/service, ensure the fully-articulated description of the product/service resonates with consumers, confirm that prototypes of the product/service properly deliver on consumer expectations, and finetune the full mix prior to launch. This is accomplished using best-in-class services, including idea screening, concept testing, product testing, price and line optimization, package testing and volumetric forecasting.
