Minimum of five (5) years of related experience required
Equivalent combination of education and experience acceptable
Responsibilities
Lead, manage, supervise, and evaluate assigned programs and staff
Administer and analyze procedures and guidelines for school bus operations
Develop and implement efficient transportation services for students
Mentor staff on compliance with laws and practices
Review performance and accountability of transportation personnel and resources
Investigate and resolve customer concerns regarding transportation services
Monitor and supervise a team of direct and indirect reports
Benefits
Supportive work environment fostering professional growth
Opportunities for leadership development
Exposure to diverse operational challenges
Engagement with local community and education stakeholders
Full Job Description
Non Instructional/Support Services
Start Date
Open Date 08/13/2026
Closing Date 12/31/2026
General Definition of Work
The director of transportation operations, under minimal supervision, performs senior-level work with considerable decision-making discretion to ensure that all students are provided safe and efficient transportation to and from school. The position is responsible for promoting quality customer service, and making solid and timely decisions to ensure safe and compliant transportation services. Employee performs district-level work to carry out Board of Education policies under the direction of the Executive Director of Transportation.
Essential Functions
Adhere to all state, federal, and local laws, policies, and procedures
Lead, manage, supervise, and evaluate assigned programs/staff in the district
Administer and analyze procedures, guidelines, and measurement criteria governing operations of the school buses
Develop and implement procedures and processes to ensure efficient and effective transportation services to students
Serve as mentor regarding supervision, management, customer service, personnel actions, and other functions to ensure compliance with local, state and federal laws and practices
Develop, implement, distribute, and modify performance standards and guidelines for school bus drivers and operations
Review, recommend, and ensure accountability of personnel, equipment, and other resources needed and utilized by the transportation area offices
Produce, compile, and analyze daily, weekly and monthly reports demonstrating levels of assigned staff performance
Oversee implementation of changes to school bus operations resulting from changes to federal, state, and local laws and BOE policies. Recommend staff position changes, additions, or deletions to ensure the best possible level of service
Investigate and resolve internal and external customer concerns; correct any deficiencies in operation to avoid repeated issues
Attend district meetings related to transportation services including principal meetings, community forums, and/or district planning meetings as assigned
Collaborate with the Routing and Scheduling Manager regarding the development, design, and implementation for establishing bus stops, runs, and routes
Supervise and direct a team of 4-5 direct reports and up to 300-400 indirect reports. Actively monitor, review, and correct performance issues that involve Transportation Specialists and the employees assigned to them
Provide daily leadership and supervision to Transportation Specialists and area office staff; establish clear performance objectives, guidelines, and procedures
Monitor and participate in the development and administration of the department budget
Create an inclusive environment with positive communication/public relations
Perform related work as assigned or required
Education and Experience
Bachelor's Degree required
Minimum of five (5) years of related experience required
Equivalent combination of education and experience
School Year 2026/2027
# of Jobs 1.00
Salary: From 78969.07
Teacher Scale N
Minimum Educational Requirements Bachelors
Term 12 Month
Additional Job Information
Knowledge, Skills, Abilities
Comprehensive knowledge of federal, state, and local polices/codes and procedures regarding school buses and transportation of students
Comprehensive knowledge of daily personnel management of staff and recruitment
Comprehensive knowledge of school bus safety and accident investigation requirements/protocols
Thorough knowledge of vehicle maintenance management
Working knowledge of bus routing
Ability to maintain professional and emotional control under stress
Ability to reflect appropriate response to situations, while maintaining a professional and personal demeanor
Ability to learn and use specialized tools, equipment or software related to business needs
Ability to develop, monitor, and implement a fiscally sound budget
Ability to direct and evaluate the work of others
Ability to implement local, state, and federal rules, guidelines, and procedures into daily business operations
Ability to communicate effectively
Ability to reason, make judgments, and maintain effective working relationships
Ability to employ positive communication skills in all settings/mediums
Ability to problem-solve utilizing sound judgment
Ability to maintain confidentiality regarding school system business
Ability to take initiative, work independently, and exercise sound judgement
Ability to conceptualize, initiate, monitor, and evaluate new and/or current programs
Demonstrated ability to work effectively in a deadline-driven, rapidly changing team environment
Job Attachment View Attachment
About Charlotte-Mecklenburg Schools
Charlotte-Mecklenburg Schools (CMS) is a public school system in Charlotte, North Carolina. It is the second-largest school district in North Carolina and the 17th largest in the United States. CMS serves over 147,000 students in grades Pre-K through 12 and employs over 19,000 people, making it one of the largest employers in the Charlotte area. The district operates 176 schools, including 89 elementary schools, 34 middle schools, 29 high schools, and 24 alternative and special schools. CMS is committed to providing all students with a high-quality education that prepares them for college, career, and life.
