Director, Telemetry Engineering and Operations

Your role at a glance
The Director, Telemetry Engineering and Operations is responsible for the strategy, engineering, implementation, operation, and continuous improvement of the organizations Operational Technology telemetry platforms. This role leads the teams responsible for acquiring, processing, and delivering operational data from facility systems while ensuring the reliability, scalability, security, and lifecycle management of telemetry services.

Working closely with Operational Technology Architecture, Operational Data Platforms, Data Center Operations, Product, and other business stakeholders, the Director ensures telemetry capabilities support operational excellence and enable trusted operational data for internal and external consumers. The role establishes technical direction for telemetry engineering, drives platform standardization, and leads the delivery of resilient, highly available telemetry services across the enterprise.

What we are looking for
Key Responsibilities:

Lead the engineering, implementation, operation, and lifecycle management of enterprise telemetry platforms and services.
Establish the technical strategy, standards, and operational roadmap for telemetry capabilities in alignment with business objectives and architectural direction.
Ensure the availability, performance, security, scalability, and reliability of telemetry infrastructure and operational data collection services.
Ensure the onboarding, integration, and standardization of operational systems and data sources into enterprise telemetry platforms.
Collaborate with Operational Technology Architecture to implement scalable, supportable, and maintainable telemetry solutions.
Partner with Operational Data Platforms to enable reliable, secure, and timely delivery of operational data to enterprise applications, customer-facing services, and analytics platforms.
Build, develop, and mentor a high-performing telemetry engineering and operations team while fostering technical excellence and continuous improvement.
Establish operational processes, monitoring, incident response, capacity planning, and lifecycle management practices for telemetry services.
Evaluate commercial technologies and emerging capabilities to improve telemetry platforms while balancing innovation, operational stability, and long-term supportability.
Develop and maintain technical documentation, operational standards, and platform documentation supporting enterprise telemetry services.

Knowledge & Attributes:
Working knowledge of enterprise telemetry platforms, operational technology systems, systems integration, operational data collection, and platform lifecycle management.
Ability to lead technical teams, establish operational standards, drive platform reliability, and collaborate effectively across engineering, operations, product, and business organizations.
Knowledge of Ignition SCADA platform (Inductive Automation) and Niagara Framework (Tridium)
Knowledge of MQTT telemetry architectures and broker technologies
Knowledge of industrial protocols (BACnet, Modbus, SNMP, OPC-UA)
Knowledge of EPMS/BMS platforms and field device integration
Knowledge of SQL-based data platforms and historian systems
Knowledge of OT/IT network infrastructure and secure communications (TLS)
Knowledge of telemetry data modeling, normalization, and ingestion pipelines
Knowledge of large-scale, multi-site OT telemetry deployments
Knowledge of data center infrastructure systems (UPS, generators, cooling, PDUs)
Knowledge of ISA-95 and IEC 62443 architecture and OT security principles
Knowledge of cloud IoT platforms (Azure IoT, AWS IoT)
Knowledge of system integration, commissioning, and operational monitoring

Academic Qualifications & Certifications:
Bachelor's degree in Computer Science, Engineering, Information Technology, Industrial Automation, or a related technical discipline.
Equivalent combinations of education and relevant experience may be considered.
Industry certifications related to cloud platforms, industrial automation, systems engineering, or operational technology.
Leadership or project delivery certifications are considered an asset.

Required Experience:
10+ years of experience in Operational Technology, industrial automation, telemetry engineering, systems engineering, or related technical disciplines.
Experience leading engineering and operational teams supporting highly available technology platforms.
Experience implementing and operating enterprise telemetry or industrial monitoring solutions.
Experience integrating operational technology systems with enterprise applications, cloud services, and operational data platforms.
Experience establishing operational processes, monitoring practices, platform lifecycle management, and service reliability.
Experience leading technical modernization initiatives and evaluating commercial technology solutions.
Demonstrated experience leading multidisciplinary technical teams and delivering operational technology capabilities within complex enterprise environments.

Physical Requirements:
Primarily sitting with some walking, standing, and bending.
Able to hear and speak into a telephone.
Close visual work on a computer terminal.
Dexterity of hands and fingers to operate any required to operate computer keyboard, mouse, and other technical instruments.

Work Conditions & Other Requirements:
Ability to travel domestically and internationally, as business needs require.
Participation in technical planning sessions, site visits, industry conferences, and vendor engagements.
Ability to support critical initiatives outside normal business hours when required.
Occasional visits to operational facilities and technical environments requiring adherence to applicable safety and security procedures.
Ability to communicate effectively with executive leadership, technical teams, business stakeholders, and external partners.

UID: 3310

Compensation Pay Range

For roles residing in the US, we share pay and benefit levels to support pay transparency requirements. For other countries, we are more than happy to share our competitive pay and benefit levels during the interview process.

This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device, if applicable.

NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is:
$218,800 - $312,500

All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.

Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.