Full Job Description
The Role:
The Director, Team Member (Employee) Relations serves as the lead employee relations partner and strategic HR advisor for designated business groups, providing expert guidance on employee relations matters, including workplace investigations, conflict resolution, performance management, policy interpretation, and risk mitigation.
This role partners closely with leaders to translate business objectives into people strategies, lead organizational change, support talent and succession planning, and strengthen leadership capability. Reporting to the Executive Director, Talent & HR Business Partners, this role also serves as the primary HR business partner for designated client groups.
Responsibilities:
• Translate business strategy into people strategies that leverage the organization's strengths and values while driving culture change for high performance and accountability.
• Serve as a trusted advisor to business leaders, providing strategic HR guidance and employee relations expertise to address workforce challenges, organizational effectiveness, and risk mitigation.
• Lead complex employee relations matters, including investigations, policy interpretation, conflict resolution, performance management, workplace concerns, and corrective action while ensuring consistency, fairness, and legal compliance.
• Coach leaders on employee relations best practices, performance management, difficult conversations, and documentation to strengthen leadership effectiveness and reduce organizational risk.
• Lead talent review, succession planning, and organizational development processes that align performance, talent development, and business objectives.
• Collaboratively drive enterprise improvements in HR programs, policies, and processes that enhance consistency, compliance, efficiency, and organizational effectiveness.
• Manage employee relations programs and cases to ensure equitable treatment, policy adherence, regulatory compliance, and alignment with company values while minimizing legal and reputational risk.
• Target base salary range $165k - $180k depending on experience
Skills & Requirements:
• 10+ years of progressive HR experience with a strong focus on employee relations and workplace investigations.
• Demonstrated experience conducting sensitive, confidential investigations, including deep knowledge of federal and California employment law frameworks.
• A professional career track that includes broad functional exposure in the areas of talent management and succession planning, leadership and organizational development, change management, employee relations and engagement, and recognition.
• Outstanding interpersonal and leadership skills with a proven record of advising senior leaders through periods of change and growth.
• Proven expertise in building consensus and positively influencing the outcome of projects and continuous improvement initiatives.
• Strong business acumen with the ability to contribute to business planning and execution.
• Contributes to a collaborative, productive work environment; interacts with team members at all levels of the organization; fosters an enterprise culture that discourages siloed mindsets.
• Places a high priority on talent, both acquiring and developing the talent that drives the business, with a deep understanding that talent is a key driver of a successful business strategy.
• Prior experience in the restaurant, retail, or hospitality industries preferred; franchise experience a plus.
• BS degree in business or HR management; Master's degree in Human Resource Management or a related field preferred.
