Director, Surgical Specialty ServicesLocation: Saratoga Springs, NY
Employment Type: Full Time
Shift/Schedule: Day shift
Department: SHMG Admin
Salary Range: $120,000-$160,000 annually based on experience and qualifications
About the RoleWe're looking for a dedicated
Director, Surgical Specialty Practices to join our team and help us continue delivering the level of care our patients and families deserve. In this role, the Director of Surgical Specialty Practices is responsible for planning, directing, implementing, coordinating, and evaluating all operational elements for the surgical specialty practices within the Saratoga Hospital Medical Group (SHMG) and Saratoga Regional Medical, P.C. This position reports directly to the Administrative Director of Specialty Practices. In alignment with Saratoga Hospital's strategic and operating plans, the Director drives practice growth, operational efficiency, and customer satisfaction strategies across all surgical specialty sites.
What You'll Do- Strategic Collaboration: Partner with the administrative team to advance short- and long-range initiatives focused on increasing physician engagement, boosting revenue cycle outcomes, and improving the quality of care and patient outcomes.
- Operational Leadership: Ensure highly functional, efficient practice operations that deliver exceptional care for patients throughout the network.
- Change Agency & Communication: Serve as the primary conduit to the surgical specialty practices. Act as a key administrative resource and agent for change for managers and providers.
- Relationship Management: Routinely interact with hospital and physician leadership, maintaining a highly collaborative working relationship with the Director of Outpatient Nursing and the broader SHMG administrative team.
- Operations & Patient Access
The Director provides comprehensive daily oversight of all operational functions across the surgical specialty practice sites, directly managing reception, registration, medical records, and essential support services. By monitoring patient flow and analyzing volume metrics, the leader ensures optimal utilization of physician time, appropriate staff coverage, and seamless surgical office access for patients. This role is highly effective at coordinating operations across diverse specialties to meet network needs, using intake data validation to maintain registration accuracy and timeliness. To drive long-term success, the Director builds special workload reporting models to dynamically adjust staffing levels, establishes operational benchmarks, and actively participates in both short- and long-range organizational planning and special committees. - Human Resources & Leadership
In managing human capital, the Director develops and monitors data-driven staffing patterns to ensure optimal productivity and clinical service quality across the practices. This leader provides direct supervision, coaching, and mentorship to practice managers while maintaining open lines of communication and a visible presence with clinical and clerical support staff. Performance management is handled thoroughly and transparently by providing ongoing feedback, executing corrective action plans according to policy, and ensuring timely annual evaluations that integrate goal setting for each team member. Additionally, the Director fosters professional development, designs documented orientation and training programs, masterfully utilizes the KRONOS time and attendance system, and partners closely with the Human Resources department to interpret and implement policies effectively. - Fiscal & Revenue Cycle Management
Collaborating directly with the Administrative Director of Specialty Practices, the Director prepares, forecasts, and monitors comprehensive financial plans, annual operating budgets, and capital projections. The leader secures organizational financial stability by proactively identifying budget variances, evaluating the financial impact of clinical activity changes, and implementing process improvement strategies for daily and monthly expenditures, including staffing and overtime. To optimize the revenue cycle, the Director partners with billing vendors to maximize charge capture and documentation accuracy, conducts routine compliance spot audits, and collaborates on alternative reimbursement models like bundled payments or capitation. Furthermore, the Director develops robust cost/benefit analyses for new service or equipment recommendation and routinely reports key financial metrics to providers to maintain their operational engagement. - Service, Quality, & Provider Relations
Dedicated to excellence and safety, the Director maintains high satisfaction scores across patient, provider, and employee surveys while cultivating a culture rooted in accountability, responsiveness, and service recovery. This executive meets regularly with physicians and advanced practice providers to resolve administrative hurdles, boost morale, and analyze referral patterns to prevent out-of-network leakage. Quality and compliance are upheld by ensuring all departments maintain updated policies, procedures, and job descriptions that meet governing and regulatory standards. Finally, the Director analyzes clinical outcome metrics to streamline patient throughput and access, while enforcing strict adherence to hospital safety guidelines regarding equipment, infection control, and disaster preparedness.
Additional Responsibilities:- Leverages active committee membership, community volunteer work, and professional alignments to drive engagement and encourage involvement among staff and peers.
Supervisory Responsibilities:- Practice Managers within the surgical specialties. Other supervisory responsibilities as required.
What You Bring- Master's degree in business management or related field required;
- 7-10+ years of progressive leadership experience in physician office and/or network required.
- Prior experience in operational process improvement; experience with patient scheduling, registration, and revenue cycle systems and other applicable processes required; knowledge of EPIC a plus.
- Experience and/or exposure to surgical specialty areas of operation with demonstrated track record of collaboration and partnership development.
- Prior experience with Business Plan Development; familiarity with financial planning, management systems, healthcare, and reimbursement required.
Required Skills and Attributes:- Clear demonstration of sound leadership characteristics; ethical standards, creativity, risk-taking.
- Ability to work collaboratively with diverse constituents including, but not limited to, staff, leaders, medical staff, patients and the community.
- Able to instill a sense of teamwork and a team-oriented environment.
- Excellent communication skills (written, oral, listening, presentation) required.
- Effective coaching and mentoring skills.
- Proficient with Microsoft Office: Outlook, Word, Excel and PowerPoint.
- Demonstrates a thorough understanding of general financial principles and procedures pertaining to budget development, monitoring and justification.
- Sound problem solving, critical thinking and analytical skills.
- Able to perform high level conceptual analysis, formulate plans and implement.
- Able to prepare complex reports, memoranda and other written materials.
- Understands, interprets and applies laws, rules, regulations and policies related to assigned area.
- Embrace a vision for customer service excellence and reinforce that vision through demonstrated actions and words.
- Able to multitask and prioritize.
- Ability to lead a multidisciplinary team.
- Must be able to remain professional, focused, composed and positive under stressful situations.
- Able to effective give and receive feedback and incorporate feedback into performance.
- Strong and effective conflict resolution skills.
- Strong working knowledge of hospital industry, key issues, trends and opportunities.
- Effective leadership skills of delegation.
- Familiar with DNV standards/compliance requirements in assigned areas.
- Ability to adapt to changing priorities in a fast-paced environment.
Why Saratoga Hospital- A caring, community-focused culture rooted in teamwork and trust
- Supportive leadership that invests in your development and well-being
- Comprehensive benefits, including medical, dental, retirement plans, tuition assistance, and wellness programs. Click here to view our complete benefits guide.
- Opportunities to grow within the Albany Med Health System
- Located in beautiful Saratoga Springs, known for its vibrant community, outdoor recreation, and cultural attractions
How to ApplyClick the 'apply' button to submit your resume and complete our online application. Applications are reviewed on a rolling basis-apply today and discover what makes Saratoga Hospital a special place to grow your career.
