Director, Supply Chain Solutions

Job Description

The Director, Supply Chain Solutions (SCS), owns the end-to-end processes for our SCS group. This leader is responsible for client acquisition, account management, and operational oversight, with P&L ownership for the group. The Director will build and develop a team to drive growth and innovation to achieve company goals and will be a core contributor within the Supply Chain leadership team. This leader will blend strategic oversight with tactical execution through strong analytical, problem-solving, and leadership skills.

Primary Responsibilities:
• Lead, coach, and develop a high-performing SCS team to achieve operational excellence, while ensuring compliance with all Supply Chain SOPs and safety standards. Set clear goals, monitor performance, meet or exceed all KPIs, and provide regular feedback and training.
• Source and cultivate effective client relationships. Understand the network's capabilities to find clients that complement existing processes. Build new processes, when required, to evolve the operations network.
• Comprehensively manage the SCS P&L. Own the KPI framework across SCS (e.g. safety, quality, cost, etc.). Drive accountability through regular business reviews and escalation paths when thresholds are missed. Establish continuous improvement activities to drive P&L optimization through new solutions, cost-out initiatives, and other positive ROI activities.
• Translate volume forecasts into capacity requirements. Identify network gaps before they become service failures or market exposures.
• Partner with Supply Chain, Finance, Technology, and Sales to improve SLAs and provide the most optimal and cost-efficient customer experience.
• Promote and enforce a culture of safety, ensuring compliance with all safety regulations and company policies. Conduct regular safety audits and provide ongoing training for coworkers.

Education and Experience:

• Level of Formal Education: Bachelor's degree or equivalent experience
• Area of Study: Business Management, Supply Chain, Logistics, Transportation, or related disciplines
• Minimum Years of Experience: 10+
• Type of Experience:
  
  • Distribution/Fulfillment operations
  • P&L ownership
  • Service and operating metrics
  • Project implementation management (outsourcing, new business, etc.)
  • Client/Account Management
  • Continuous Improvement, LEAN, Kaizen
• Technical Competencies & Information Systems:
  
  • Microsoft Office, including PowerBI or other analytics tools
  • WMS/OMS
  • AI tools (Claude, ChatGPT, others)
• Skills & Abilities:
  
  • Ability to manage and motivate others
  • Excellent communication and negotiation skills
  • Proven decision-making capabilities
  • Knowledge of last mile transportation and warehouse operations and procedures
  • Exceptional leadership and interpersonal skills
  • High attention to detail
  • Ability to build relationships, establish trust, and maintain creditability with internal and external stakeholders
  • Deep understanding of the Distribution/Fulfillment industry
  • Experience managing annual P&Ls of at least $100M
• Personal Attributes & Other/Preferred:
  
  • Commitment to safety and the well-being of coworkers and customers
  • Pursues excellence through regular evaluation
  • Effective communicator and collaborator
  • Inspirational leader of others
  • Attentive and dedicated to the customer experience
  • Analytical mindset
  • 3PL experience preferred

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by Coworkers assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of Coworkers so classified. Other duties may be assigned.

Pay, Benefits & Work Schedule: The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunities to move and grow within our organization! You may be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.

Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.

How to Apply: Click the "Apply Now" button and follow the instructions on each page. When you have completed the application, click the "Submit" button.