The Role

Are you a proven leader in medical events, meetings, and congress execution ready to elevate HCP engagements across the life sciences industry? As the Director for Strategic Meetings and Congresses, you will build, mentor, and lead an elite event planning team responsible for executing high-impact, home-office organized events; including Advisory Boards, Consultant Engagements, Investigator Meetings, Speaker Training, and Major Congresses. In this high-impact operational leadership role, you will bridge high-level commercial strategy with flawless execution. Partnering directly with the Director of Strategy & Business Development and Customer Account Teams, you will operationalize cutting-edge event capabilities, transform customer relationships, and establish the gold standard for compliant, high-touch HCP experiences. If you are an ambitious team builder who excels at scaling complex operations, managing top-tier vendors, and delivering exceptional customer outcomes, this is your platform to make a lasting mark.

What You'll Do

• Operational Excellence & Leadership: Recruit, onboard, and empower a high-performing team of event planners. Direct daily operations, workload allocation, service quality, and SLA compliance to ensure consistent execution excellence
• Strategy & Capability Launch: Partner seamlessly with the Director of Strategy & Business Development and Services Delivery Leads to design, launch, and continuously refine operational frameworks for home-office organized HCP events and major congresses
• Customer Account Support: Serve as an operational anchor for Customer Account Teams, driving new customer large event initiatives, process alignment, joining Quarterly Business Reviews (QBRs), and pre/post-conference briefings
• Vendor & Technology Ecosystem Governance: Vet, onboard, and manage 3rd-party event technologies, agencies, and vendors to build a best-in-class, scalable outsourced support network
• Compliance & Financial Oversight: Direct event budgets, operational reporting, risk escalation, and financial health. Develop robust SOPs, operational workflows, and strict compliance protocols across all customer programs
• Executive & Customer Engagement: Co-lead high-stakes new business pitch presentations, operational reviews, and strategic alignment sessions with customer executives and internal leadership

Requirements

• 8+ years of progressive operational leadership experience within pharmaceutical/biotech companies or top-tier healthcare marketing/event agencies managing complex HCP events and major congresses
• 3+ years of direct experience recruiting, developing, and leading high-performing event planning teams
• Customer Service Excellence: Dedicated commitment to delivering an extraordinary customer experience, with proven mastery in customer relationship management, rapid escalation resolution, and maintaining flawless SLA standards
• Commercial & Strategic Savvy: Proven success collaborating with Strategy, Sales, and Customer Account leadership to drive account growth, customer retention, and SLA excellence
• Operations Architect: Demonstrated ability to build SOPs, design scalable operational workflows, manage vendors, and handle financial oversight
• High-Stakes Problem Solver: Outstanding conflict resolution, project management, and critical-thinking skills in fast-paced, high-pressure environments
• Tech-Savvy Operational Lead: Hands-on experience with enterprise event technologies (e.g., Vault Events Management, Cvent, virtual event platforms) and advanced mastery of Microsoft Excel and PowerPoint
• Executive Presence: Exceptional communication, storytelling, and presentation skills with the ability to engage, persuade, and build trust with senior stakeholders

Nice to Have

• Veeva Product Experience: Direct experience with Link Workflow, Vault CRM Suite, or Vault CRM Events Management platforms
• Specialized Background: Prior leadership experience directly within a Life Science Company or a premier Life Sciences Event Agency managing complex HCP engagements and congresses
• Industry Credentials: Certified HMCC (Healthcare Meeting Compliance Certificate)
• Compliance Mastery: In-depth knowledge of compliance guidelines, Sunshine Act reporting, and FMV standards for HCP engagements
• Agency Governance: Proven experience managing large-scale congress budgets and external third-party meeting management agencies

Interviewing with Veeva

We value your time and believe in a transparent hiring process. Here is the process you can expect.

• Follow the application process and submit your resume.
• If moving to the interview stage, our process is as follows:
  1. A conversation with the hiring manager
  2. A personality assessment
  3. A practical case exercise
  4. A final conversation with our group's Senior Leader
• Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $120,000 - $150,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

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Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.