Demonstrated leadership ability in healthcare settings
Strong written and verbal communication skills
High level of interpersonal competence
Proficient in team building, mentoring, and training
Effective negotiation and conflict resolution skills
Solid computer literacy and organizational capabilities
Strong financial management expertise
Background in performance improvement initiatives
Responsibilities
Lead the operations of assigned physician group practice offices
Collaborate with leadership to enhance care quality and financial performance
Develop and implement strategic business plans for departments and programs
Foster a positive and satisfying work culture for patients, physicians, and employees
Reduce operational inefficiencies and promote high-value performance
Cultivate teamwork and manage effective work teams
Drive project management and implementation efforts
Benefits
Opportunities for professional development and training
Supportive leadership team
Potential for role expansion into additional departments
Collaborative work environment that values employee input
Focus on improving work-life balance for staff
Full Job Description
Job Description
This is an exciting opportunity for a seasoned Senior Manager with multi-site leadership experience who is ready to take the next step into a Director-level role. You'll have the opportunity to expand your leadership scope, make a broader organizational impact, and grow with an organization that is continuing to evolve.
The Director, Group Operations is responsible for the continuous, effective operations of all physician group practice offices directly assigned to position. May include primary care and/or specialty care group practice locations with focus on several offices in various locations. Works with Chief Operating Officer, front line managers and staff to improve the quality of care, strengthen the financial performance of the group practice offices, and to improve patient, physician, and employee satisfaction. In conjunction with medical staff leadership, including Senior Medical Director, Physician Department Chairs and Physician Team Leaders, develops and implements business plans for existing and future departments and programs. Leads by example. Works with the team to reduce infrastructure and to promote high value performance.
Required Skills
Demonstrated leadership ability
Written and verbal communication skills
Interpersonal competence
Team-building, mentoring, and training skills
Negotiation, confrontation and facilitation skills
Computer skills
Organizational skills
Financial management skills
Performance improvement skills
Required Experience
Bachelor's degree in Business Administration, Healthcare Management, Public Health or other related field is required; Master's degree in health, nursing, business, public administration or related field is preferred.
Minimum five years progressive experience in management of physician practices, clinics, or hospital appropriate departments preferred.
Formal lean training preferred.
Experience with managing and motivating effective work teams.
Working knowledge of budgeting, contract negotiations, business plan development, and practice management/electronic health records systems preferred.
Experience with leading and implementing projects.
Formal lean training preferred.
Experience in specialty(s) of assigned physician offices preferred, i.e., family practice/primary care, medical specialties, and/or surgical specialties.
About PIH Health
PIH Health is a nonprofit healthcare organization that provides a wide range of medical services to patients in Southern California. The organization was founded in 1959 and has since grown to include three hospitals, multiple clinics, and a network of physicians and other healthcare providers. PIH Health is committed to providing high-quality, patient-centered care that is accessible and affordable to all members of the community. The organization is also actively involved in community outreach and education programs that promote health and wellness.
