Master's degree in social work or related field preferred; Bachelor's degree required.
Minimum five years of management experience, particularly with homeless populations.
Understanding of team dynamics, ideally in a residential context.
Experience with the NYC Department of Homeless Services preferred.
Familiarity with family systems approach to practice is advantageous.
Bilingual (English/Spanish) is a plus.
Proficient in Microsoft applications.
Responsibilities
Ensure quality service delivery through direct supervision of Case Managers, Housing Specialists, and Employment Specialists.
Coordinate case management services, including family assessments and service plan development.
Serve as the primary contact for subcontractors and service providers, including medical and educational personnel.
Identify program needs and gaps, developing new services to address client requirements.
Ensure all Social Services staff complete mandated training and pursue professional development.
Act as a liaison with other department directors to foster collaboration.
Collect, analyze, and report departmental statistics for compliance and funding purposes.
Ensure compliance with all regulations and HELP USA policies.
Benefits
Health insurance through Cigna, including dental and vision, with minimal employee contribution for family coverage.
Generous Paid Time Off.
401(k) plan with company contribution, regardless of employee contribution.
Additional benefits available.
Full Job Description
Program: Morris | 285 East 171st Street, Bronx, NY 10457
What You'll Do
HELP USA is seeking a Director of Social Services for one of its family shelters. The Director of Social Services will be responsible for the overall management and direction of a comprehensive program of social services for a family shelter with the goal of expeditious placement of residents into permanent housing and providing assistance in becoming self-sufficient. Services include assessments, counseling, service planning, and developing and monitoring linkages with programs that provide entitlements and medical, educational, substance abuse, employment, child care, and mental health services.
Your responsibilities will include:
Provide and ensure delivery of quality services to all residents through direct supervision of a team of Case Managers, Housing Specialists, and Employment Specialists.
Coordinate all case management services, including family assessments and development and implementation of service plans.
Act as the point person with subcontractors and/or service providers including, but not limited to, medical providers, Board of Education personnel, mental health providers, and employment services providers.
Identify changing program needs and program gaps and develop new services, service directions, and/or programs to meet client needs.
Ensure all employees in Social Services department receive all mandated training for HELP USA employees, social service employees, and any courses which are indicated for additional professional growth and development as a department or as individuals.
Act as a liaison with other department directors.
Collect, analyze, and report on departmental statistics as required by HELP USA, funding bodies, and regulatory agencies.
Ensure adherence to all requisite regulations and HELP USA policies and procedures.
You're a great fit for this role if you have:
Master's degree in social work or related field preferred with Bachelor's degree required.
Minimum five (5) years management experience required, including experience working with homeless populations.
Knowledge and understanding of team concepts, preferably in a residential setting.
Experience working with the NYC Department of Homeless Services is preferred.
Knowledge and understanding of family systems approach to practice is a plus.
Bilingual (English/Spanish) is a plus.
Literacy with Microsoft applications required.
Compensation
Actual compensation will not be less than the applicable minimum wage, prevailing wage, or exempt salary requirements under federal, state and local laws.
We Have GREAT BENEFITS!
Health insurance through Cigna, including dental and vision, with an option that covers the entire family with minimal employee contribution.
Generous Paid Time Off!
401(k) with Company contribution, even if the employee doesn't contribute.
