Director, Slot Operations

Job Description:

PROPERTY PROFILE:

Seminole Casino Coconut Creek offers over 2,300 slot machines. Our casino also features 90 live Table Games, including Craps, Roulette, Blackjack, and more. For guests seeking a smoke-free environment, our Smoke-Free Pavilion is conveniently and directly accessible from the exterior. The Smoke-Free Pavilion offers almost 400 slots, a high-limit room with more than 50 premium machines, eight live Table Games, and its own Players Club, Cashier Cage, and bar. For a more elevated gaming experience, guests can visit our High Limit areas, featuring over 150 slots and a dozen live Table Games. Poker enthusiasts will appreciate Coco Poker, a private area with 30 tables offering live-action and tournament poker, catering to all skill levels. Coco Poker features tableside dining and a dedicated bar. The Sportsbook at Seminole Casino Coconut Creek brings sports betting just steps away from all your casino favorites. Whether you're playing slots, Table Games, or dining out, you can easily place a bet at one of our kiosks or windows on a wide variety of sports. Seminole Casino Coconut Creek is not only South Florida's hottest gaming destination, but also one of the best dining spots in the region. Our award-winning NYY Steak, voted as one of the top two casino restaurants in the USA by USA Today Readers' Choice, is just one of our many dining options. We also feature Sorrisi, an Italian Restaurant, the New York-style 1st Street Deli, Nectar Lounge, Sunset Grill, and authentic Asian cuisine at The BŌL.

OUR COMMITMENT TO SERVICE:

Each visitor is our guest, just as you have a guest in your home. You take a certain level of pride when you have an invited guest in your home. You should take the same pride with every guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to every guest.

JOB SUMMARY:

The Director of Slot Operations is responsible for the overall leadership and direction of Slot Operations with a primary focus on Employee Relations and Recruitment. This role partners closely with property leadership to ensure fair and consistent people practices, effective recruitment strategies, regulatory compliance, and a strong employee experience aligned with Seminole Gaming standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Responsibilities include, but are not limited to, the following:

• Work with the President to develop, implement and measure the department's strategic plan and objectives with inclusion of payroll, equipment, operational expenses, capital budgets, etc.
• Must have experience doing slot floor performance analysis, preferably using Tangam's SODA software.
• Responsible for the daily operation of all Slot Department functions including the direction, coordination, administration, oversight and measurement of all department initiatives, goals and objectives.
• Must have hands-on experience on the Slot Tech duties.
• Ensure department activities reflect the Seminole Tribe's policies and procedures and are in compliance with the National Indian Gaming Commission (NIGC) and Federal regulatory requirements. Monitor existing internal controls for efficiently and effectiveness and maintain the integrity of all Slot Department activity.
• Develop and implement Seminole Casino Coconut Creek's Slot Department policies and procedures and gain approval from Human Resources prior to implementation to ensure consistency with Seminole Gaming policies including business ethics guidelines.
• Analyze physical layout of slot machines, recommend appropriate changes to enhance utilization, staffing and floor space; plan and implement slot conversions and modifications; create and maintain preventive maintenance and repair processes to ensure slot machines are in good working order and down times are minimized.
• Analyze, audit and summarize all pertinent statistical data, correlate into appropriate forms/reports and disseminate accordingly.
• Assist in hiring, training and retaining department Team Members.
• Mentor direct reports to enhance their knowledge, skills and abilities through education, training, coaching, corrective counseling, etc.
• Develop at least one successor for the Director role.
• Stay abreast of the current trends and practices within area of responsibility and communicate pertinent information to management, peers, direct reports and team members as appropriate.
• Initiate new marketing strategies and concepts for Slot Department.
• Maintain the utmost integrity and confidentiality of all Seminole Gaming trade secrets and proprietary information including but not limited to business processes, customer lists, marketing plans, etc.
• Promote the highest caliber of guest service; develop professional relationships with guests to encourage continued/increased patronage.
• Attend on and off-site guest events.
• Create an environment where the Company's mission and values thrive and serve as a role model of those values including: Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Demonstrate a commitment to responsible gaming and responsible alcohol service including the discouragement/prevention of problem gambling and underage gambling/consumption of alcohol.
• Promote positive public/employee relations at all times; maintain composure and build relationships with guests that encourage positive word-of-mouth.
• Ensure prompt and discrete notification to management and/or the Ethics Hotline [redacted]) of any observation of illegal acts or internal ethics violations.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Participate in special projects as assigned.
• Performs all other related and compatible duties as assigned.

SERVICE INITIATIVE:

• Create and ensure a fun-filled, entertaining and exciting.
• Treat guests with a sense of caring and individuality while effectively identifying their specific needs.
• Inform Supervisor of guest needs which may require special accommodations.
• Show special recognition of frequent guests.
• Maintain a safe, clean and comfortable environment for guests at all times.
• Consistently welcome guests, thank them for their loyalty, seek ways to make them comfortable and express the desire to have them return.
• Present a neat, clean and well-groomed appearance at all times.
• Maintain constant awareness of services, promotions, and events offered at the facility and inform guests.
• Handle Team Member and guest concerns/dissatisfaction and disputes timely and professionally to the Team Member/guest satisfaction, while maintaining financial responsibility.
• Promote positive public relations and create an enjoyable atmosphere for all.
• Inspect and ensure a clean, safe working environment, notify appropriate departments to handle deficient situations.
• Maintain a professional and positive relationship with vendors, guests and co-workers.
• Create a work environment that is safe, professional, friendly and conducive to a high level of morale, productivity and performance.
• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns
• Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Read, speak and write - in English. Bilingual is preferred.
• Read, analyze and interpret common technical journals, financial reports and related documents.
• Respond to inquiries or complaints from guests and team members.
• Compose and present detailed status reports.
• Work with mathematical concepts such as probability and statistical inference.
• Apply concepts such as fractions, percentages and ratios in order to prepare budgets, assess financial performance and to design cost-effective solutions.
• Bachelor's degree in a related field or an equivalent combination of education and/or experience.
• Ten (10) or more years of slot experience including experience in an organization with 2,000+ units; technical and operational experience required.
• Three (3) or more years of experience at the director or above level.
• Experience with Slot Systems required - SDS, SMS or CMS - and ability to do queries and use performance reports to analyze data for slot product performance and department productivity.
• Proficient in Microsoft Office including Excel, Word, PowerPoint and Outlook.
• Demonstrated ability to develop department policies, procedures and guidelines related to profitability, operational effectiveness and efficiency, staffing and service.
• Demonstrated ability to develop a successful team including a qualified successor to his/her role.
• Demonstrated relationship-building with players.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to sit; use hands to handle, or feel; reach with hands and arms; and talk or hear.
• The employee frequently is required to stand, walk and sit.
• Specific vision abilities required by this job include close, distance, color, and peripheral vision, and depth perception.

WORK ENVIRONMENT:

• May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.
• While performing the duties of this job, the Team Member is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here are representative of those an Team Member encounters while performing the essential functions of this job.
• The casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.