Director, Salesforce AI Specialist

KPMG

$204K — $324K *
Healthcare
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Minimum of eight years of Salesforce development experience with proficiency in Apex, SOQL, SOSL, LWC, Aura Components, Flows, and Triggers.
  • Bachelor's degree required; Salesforce Certified Platform Developer I and Agentforce Specialist certification necessary; additional certifications preferred.
  • Strong understanding of Salesforce Health Cloud's data model, particularly in healthcare integrations, preferred experience with HL7/FHIR.
  • Proficient in Salesforce APIs, Version Control (Git), and CI/CD tools like Copado or Azure DevOps.
  • Hands-on experience with Agentforce, generative AI concepts, and familiarity with Data Cloud, Service Cloud, and Marketing Cloud preferred.
  • Knowledge of healthcare compliance (e.g., HIPAA) and tools for data protection and monitoring essential.
  • Authorized to work in the U.S. without sponsorship, as KPMG does not provide visa assistance.

Responsibilities

  • Design and develop scalable Salesforce solutions focusing on Health Cloud features and data models.
  • Build and test Apex classes and Lightning Web Components, ensuring compliance with CI/CD practices.
  • Create and configure Agentforce tools and integrate AI experiences with Salesforce data.
  • Implement testing and monitoring for AI agents, ensuring they adhere to regulations and security measures.
  • Integrate Salesforce with external systems while ensuring compliance with healthcare data security.
  • Collaborate with various stakeholders to translate complex requirements into technical solutions, enhancing Salesforce management processes.
  • Maintain a professional work environment by acting with integrity and accountability.

Benefits

  • Comprehensive medical and dental plans, vision coverage, and personal well-being benefits.
  • Disability and life insurance, alongside a competitive 401(k) plan.
  • Personal Time Off and a holiday calendar, inclusive of two breaks without pay deduction each year.
  • Support for mental health through a robust benefits suite.
  • Additional eligibility-based benefits may be available.
Full Job Description


KPMG is currently seeking a Director in Technology for our Consulting practice.

Responsibilities:
  • Design and develop scalable Salesforce solutions, with a focus on Health Cloud features such as care plans, clinical data models, and provider/patient relationship management, and configure Health Cloud data models including Patient, Provider, Care Team, and Clinical Data
  • Build Apex classes, triggers, LWC (Lightning Web Components), and Flows to meet business requirements, and participate in code reviews, testing, and deployment activities using CI/CD pipelines
  • Design and configure Agentforce agents, topics, instructions, actions, and escalation paths using Agentforce Builder, Flow, Apex, and APIs, and develop and test Prompt Builder templates and grounded AI experiences using Salesforce data, Data Cloud, knowledge, and retrieval-augmented generation (RAG) patterns
  • Implement agent testing, evaluation, observability, and guardrails, including accuracy, hallucination risk, data access, human-in-the-loop controls, and production monitoring
  • Integrate Salesforce with external systems (e.g., Epic, Genesys, MuleSoft, HL7/FHIR APIs) using REST/SOAP web services, and ensure compliance with HIPAA, HITRUST, and other healthcare data security regulations
  • Collaborate with business analysts, administrators, and architects to translate requirements into technical solutions, and contribute to Salesforce release management, performance tuning, and environment strategy
  • Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualifications:
  • Minimum of eight years of Salesforce development experience with hands-on expertise in Apex, SOQL, SOSL, LWC, Aura Components, Flows, and Triggers
  • Bachelor's degree from an accredited College or University is required; Salesforce Certified Platform Developer I and Salesforce Certified Agentforce Specialist are required. Platform Developer II, Health Cloud Accredited Professional, Data Cloud Consultant, or Agentforce Life Sciences Consultant are preferred
  • Strong understanding of Salesforce Health Cloud data model and features, and experience integrating Salesforce with external systems (HL7/FHIR, EHR/EMR integrations preferred)
  • Proficiency in Salesforce APIs (REST, SOAP, Bulk, Streaming), and experience with Version Control (Git), CI/CD tools (Copado, Gearset, Jenkins, Azure DevOps, etc.)
  • Hands-on proficiency with Agentforce, Prompt Builder, generative AI concepts, and responsible AI delivery is required; experience with Data Cloud, Service Cloud, and Marketing Cloud is strongly preferred
  • Strong knowledge of healthcare compliance (HIPAA, PHI/PII handling), and experience with Salesforce Shield, Event Monitoring, Data Masking, OmniStudio (OmniScripts, Integration Procedures, DataRaptors), enterprise AI/ML services or external models, Agile/Scrum methodologies, strong problem-solving, communication, and stakeholder management skills preferred
  • Travel as required to support client engagements, team collaboration, and business development activities
  • Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)


KPMG LLP and its affiliates and subsidiaries ("KPMG") complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work .

Follow this link to obtain salary ranges by city outside of CA:

https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=M138ADV_2_26 California Salary Range: $204440 - $324990

KPMG offers a comprehensive compensation and benefits package.

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