OverviewBlack Desert Resort, located among the dramatic red rocks and lava fields of Southern Utah, is an ultra-premium destination featuring luxury accommodations, championship golf, exceptional dining, spa and wellness experiences, recreation, and thoughtfully curated guest experiences.
The Revenue Management and Reservations teams play an essential role in maximizing the resort's financial performance while ensuring guests receive knowledgeable, personalized service throughout the booking journey.
Job Summary
The Director of Revenue Strategy leads Black Desert Resort's revenue strategy, pricing, forecasting, distribution, and reservations operations to maximize revenue and profitability. This position partners with Commercial, Finance, and Operations leadership to optimize performance across accommodations and ancillary resort experiences while protecting the resort's ultra-premium market positioning.
The Director also oversees the Reservations Department, ensuring strong sales performance, conversion, service standards, operational efficiency, and team development. This leader combines strategic analysis with hands-on operational leadership to drive revenue growth and exceptional guest experiences.
- Revenue Impact: Play a key role in maximizing resort profitability through strategic pricing, revenue optimization, forecasting, distribution management, and identifying new revenue opportunities across Black Desert Resort.
- Strategic Leadership: Partner with resort leadership, corporate commercial teams, and ownership to drive revenue performance while leading and developing a high-performing Reservations team focused on sales conversion and exceptional guest service.
Responsibilities
Key Responsibilities including but not limited to
- Develop and execute revenue strategies to maximize room revenue, total resort revenue, market share, and profitability.
- Lead pricing, inventory, segmentation, distribution, and yield strategies across guestrooms, residences, and ancillary revenue streams, including dining, spa, golf, water park, and retail.
- Analyze market trends, competitive positioning, booking pace, and demand patterns to identify revenue opportunities and optimize pricing.
- Lead weekly revenue strategy meetings and collaborate with Commercial, Operations, Finance, and CoralTree Hospitality's Home Office Commercial team to align business strategies.
- Develop forecasts, budgets, and revenue projections while monitoring key performance indicators, including occupancy, ADR, RevPAR, TRevPAR, RevPOR, and profitability.
- Present revenue performance, market intelligence, forecasts, and strategic recommendations to resort leadership, ownership, and asset management.
- Maintain rate integrity, inventory controls, distribution effectiveness, and packaging strategies consistent with the resort's ultra-premium positioning.
- Oversee all Reservations Department operations, including staffing, scheduling, training, productivity, service standards, and performance management.
- Lead, coach, and develop Reservations leadership and team members to improve sales conversion, upselling, booking accuracy, guest engagement, and overall revenue production.
- Establish and monitor Reservations performance standards, including call quality, response times, conversion, booking accuracy, and guest satisfaction.
- Ensure accurate reservation processing, rate application, payment procedures, and consistent knowledge of resort accommodations, amenities, packages, and policies.
- Partner with Front Office, Sales, Marketing, and other departments to ensure seamless reservation processes and guest experiences.
- Oversee revenue management, reservations, distribution, and business intelligence systems, including IDeaS, SynXis, Lighthouse, and Amadeus, while identifying opportunities for automation and process improvements.
- Support recruitment, onboarding, employee development, succession planning, and engagement within the Reservations Department.
- Ensure compliance with resort policies, financial controls, guest privacy, payment security, and applicable regulations.
- Perform other duties and leadership responsibilities as assigned.
Qualifications
- Bachelor's degree in Hospitality Management, Business, Finance, Economics, or a related field preferred.
- Minimum of 10 years of progressive hotel revenue management experience, preferably in luxury resorts or complex hospitality environments.
- Proven expertise in revenue strategy, dynamic pricing, inventory management, forecasting, distribution, and market analysis.
- Strong financial acumen, including budgeting, forecasting, performance analysis, and executive reporting.
- Knowledge of reservations sales, conversion strategies, upselling, and luxury guest service standards.
- Exceptional analytical, communication, presentation, organizational, and problem-solving skills.
- Ability to translate complex data into actionable strategies while balancing strategic planning with hands-on leadership.
- Experience in managing hotels/resorts with Third Party owned inventory
- Ability to collaborate effectively with resort leadership, ownership, asset management, and corporate teams.
Onsite: Black Desert ResortShift & Schedule Availability: Year-Round / Full-Time
Pay Range: $140,000 - $160,000 per year plus incentive bonus. This is the salary range we reasonably expect to pay for this position. Individual compensation decisions are based on experience, qualifications, and business needs.
Comprehensive Benefits: Health insurance, 401(k) with company match, flexible time off, employee dining room, resort discounts, wellness programs, and employee hotel stay program.
