This position will oversee the development and execution of end-to-end revenue cycle service commitments for one or more of Optum's Health System partnerships. The role will continuously drive client revenue cycle performance improvement, as well as cost, productivity, and profitable goals.
Success depends on driving efficiency, effective partnership, influence, and collaboration across various functions of Optum Insight ensuring initiatives and strategy are targeting delivery of world-class billing services, driving patient and customer commitment, and maximizing return through improved bad debt, cash realization, and cost efficiencies. This position is responsible for influencing change related to the key functions of Revenue Cycle through collaborative engagement with various matrixed teams to develop and support innovative initiatives that will achieve optimal results while identifying gaps in client support/performance and proposing solutions (technology, services) to drive performance improvement.
If you are able to work on PST time zone, you will have the flexibility to work remotely* as you take on some tough challenges.
Primary Responsibilities:The Director, RCM Client Delivery is a key operations leader who directly supports a client delivery organization within Optum's Market Performance Partnerships (MPP), to meet P&L performance, KPIs, and client satisfaction across all functions in Front, Middle, and Back Revenue Cycle Management (RCM), with a particular focus on Back RCM functions. The position achieves successful outcomes by working across a matrix environment to drive cost performance, productivity, and growth while ensuring successful delivery on end-to-end performance requirements for revenue cycle management clients.
Primary responsibilities of Director role will focus on four key areas:
- Operations
- Provide direction, oversight, and monitoring of RCM performance on a daily, weekly, monthly, and quarterly cadence
- Deliver updates to clients and Centers of Excellence (COEs) as necessary
- Proactively raise concerns with clients, COEs, and delivery teams, influencing change to drive action and improvement
- Celebrate successes across clients, COEs, and delivery teams
- Perform regular analysis of performance, including industry metrics, client metrics, SLAs, and incentive programs
- Use enterprise-approved AI tools to streamline workflows, automate tasks and drive continuous improvement
- Evaluate emerging trends to inform solution design and strategic innovation
- Client Partnership
- Partner and build trust-based relationships with relevant client leaders
- Spend time onsite within client organizations to better understand operations, challenges, and successes
- Performance Improvement
- With the support of the Client Delivery Leader, plan and manage overall client and Optum RCM strategy to ensure SLA adherence, achieve incentive goals, and deliver high client performance
- Develop, execute and monitor projects and technology introduction to improve client performance, operational efficiency/productivity and growth
- Guide change management across diverse client and Optum teams in a matrixed environment
- People Management
- Manage client delivery team members, and collaborate with Center of Excellence teams, with a particular focus on back-end RCM and performance improvement colleagues
- Ensure tight collaboration, communications and relationships between on-site and teams globally supporting client revenue cycle services
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:- 6+ years of RCM Operations leadership experience overseeing Front, Middle, and/or Back, with a preference for leaders with back-end RCM experience
- 5+ years of client management/consulting experience within healthcare delivery systems, interfacing with director-level clients
- 4+ years planning and managing overall RCM strategy to ensure SLA adherence, incentive goals, and client performance
- Demonstrated experience driving projects and introducing technology to improve client performance and operational efficiency
- Demonstrated experience facilitating organizational change and providing process improvement recommendations
- Proven ability to analyze complex market opportunities and develop creative solutions
- Willing or ability to travel up to 25% of the time on a sustained basis
Preferred Qualifications:- Experience working within a global organization
- Excellent communication, leadership, customer service, and problem-solving skills
- Experience managing and supporting organizational change
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 - $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
