Summary of the Position:

The Regional General Manager is responsible for providing functional leadership to our New York portfolio including overseeing Property Management and Experience teams. The Regional General Manager will be responsible for the New York portfolio consisting of 7.2 million square feet, with the goal of providing high-quality service experience and developing long-term Customer relationships as well as enhancing asset returns to our investors through customer retention, optimization of building operations and innovative profitable strategies. The Deputy Regional General Manager will report to the Senior Director of Property Management in New York Leadership

The successful candidate will bring a wealth of hospitality experience, a creative operational mindset and the ability to lead a matrixed team.

Responsibilities:

Leadership:

• Work with regional key stakeholders to oversee existing asset financial performance, operating expenses, and capital expenditure strategy.
• Lead the Property Management (PM) team to provide a best in class, customer focused environment across the Rockefeller Center portfolio.
• Collaborate to create and execute a comprehensive asset strategy ensuring consistent with long-term goals and present to internal stakeholders and partners
• Mentor and develop the PM team as part of our talent development for future growth

Hospitality:

• Implement customer experience hospitality initiatives to advance the Tishman Speyer brand and service culture for both customers and PM team members
• Oversee the overall success of ZO.; amenities platform and programming
• Foster and maintain key customer relations to increase customer retention
• Oversee the training curriculum to ensure hospitality standards and initiatives are achieved
• Implement, track and achieve set service KPIs that create elevated customer experiences

Core Property Management:

• Develop and implement initiatives to create efficient buildings and reduce portfolio operating expenses
• Strategize with internal stakeholders, to solve portfolio challenges
• Oversee financial reporting for profit and loss variances, reforecasting, and investor reports for the portfolio
• Support asset management with refinancing, acquisitions and dispositions
• Work closely with regional development, asset management and the design and construction teams on all design and operational decisions for tenant improvements and capital expenditure construction
• Understand and implement future property technologies trends in the market in collaboration with Prop Tech team

Qualifications:

• Bachelor's degree in Business Management, Hospitality, Architecture/Engineering, or related field
• Minimum 15 years property management experience in the real estate with portfolio oversight
• Proven track record of overseeing all aspects of property management, including close coordination and integration with asset management, development, design and construction teams. Prior real estate development and asset management experience highly preferred
• Must have strong Microsoft Office, Word, Excel, Outlook, and PowerPoint skills.
• Ability to travel between floors and buildings in order to effectively communicate with the team.

Critical Competencies for Success:

• Demonstrates leadership in a customer-service oriented and multi-layered team environment.
• Proactive leader who takes initiative and prioritizes continuous improvement
• Excellent interpersonal, verbal, and written communication skills
• Demonstrates comprehension of operating trends at the asset level and market level to influence partners, customers and internal stakeholders
• Passion for working with people, can create and execute regional and global department initiatives amazing experiences, and leading with a hospitality mindset

* Onsite presence is required for this position.

The base compensation range for this role is $250,000 - $300,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees.

This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyer's New York team, as we've considered factors specific to this geography.

Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Tishman Speyer has several employee affinity and interest groups that provide employees opportunities to develop professional relationships across the business and identify opportunities for development and advancement.