Bachelor's degree in Engineering (BSME preferred) or equivalent experience
7+ years of experience in Quality Assurance Management
Experience in a manufacturing environment
Previous supervisory experience
Familiarity with inspection and test documentation
Responsibilities
Manage Quality Assurance, Quality Control, and Warranty Services functions
Apply quality tools to eliminate process nonconformance and maintain ISO certification
Collaborate with operations to identify and implement product and process improvement opportunities
Communicate with management, staff, and suppliers through various channels
Use technical knowledge to recommend quality improvements in collaboration with internal stakeholders and suppliers
Facilitate learning and development for the quality organization
Lead Lean and Value-Based Six Sigma activities
Benefits
Opportunity to lead and influence quality systems at a manufacturing facility
Involvement in Lean and Six Sigma initiatives
Developing a skilled quality assurance team
Support for continuous improvement projects
Engagement with global supply chain practices
Full Job Description
Position Summary
ITT Goulds Pumps is searching for a Director, Quality Systems to join their team in Seneca Falls, NY. The Director, Quality Systems will be responsible for providing leadership to the quality assurance, quality control, and warranty services teams in Seneca Falls. This role will identify and implement process improvements across the facility that result in reduction of scrap, rework, and warranty costs. The ideal candidate will have 7+ years of quality experience in a manufacturing environment.
Essential Responsibilities
This position provides overall management of Quality functions including Quality Assurance, Quality Control, and Warranty Services. Responsibilities include:
Ensure the application of quality tools in the pursuit of the elimination of internal and supplier product and process nonconformance and maintaining quality systems to ensure continuation of ISO certification
Utilizing data from various sources (customer complaints, internal S&R, warranty requests, warranty costs, systems audits) work integrally with the operations to identify and implement product and process improvement opportunities which result in sustained reduction in scrap, rework and warranty costs. Work closely with operations and suppliers to ensure improvement opportunities are understood, investigated and effectively implemented.
Communicate directly with operating unit management and staff, coworkers, suppliers and bargaining unit employees. Communications take the form of written correspondence as well as face to face meetings and presentations to both internal and to external customers.
Apply technical knowledge to identify and recommend quality and process improvement opportunities. Work directly with internal operations, suppliers, and Global Supply Chain to develop robust process capability.
Identify and provide learning and development opportunities for all members of the facilities quality organization while developing broad decision making competence in them
Participate in and lead Lean and Value Based Six Sigma activities and efforts in support of the ITT mission, vision & values and Quality Policy
Maintain the quality system audit process. Liaison with ISO registrars. Supervise the management and delivery of inspection and test documentation.
Position Requirements
Education:
Engineering Degree (BSME preferred) or equivalent experience.
Experience:
7+ years of experience in Quality Assurance Management is required
Experience in a manufacturing environment is required
Previous supervisory experience is required
Experience in inspection and test documentation is preferred
Other Skills/Knowledge/Experience:
Demonstrated competence in implementing and maintaining formal process control methodology
Experience with supplier development
Excellent verbal and written communication skills
Excellent organization skills
Excellent problem solving , analytical, organization and budgeting skills
Knowledge of the corrective action process
Ability to influence others not under direct supervision.
ISO Quality Management Systems and Auditing.
Business, foundry, manufacturing and warehousing processes.
Lean and Value Based Six Sigma process
Competent computer user skills including Word, Access, Excel, and Minitab
Equal Pay Act Range
Annual Salary Range $133,600.00 to $213,600.00 plus benefits and incentive plans.
