Job Summary:
The Director of Property Management & Engineering Services is responsible for leading and managing a diverse real estate portfolio consisting of commercial offices, mixed-use retail, residential apartments, vacant or unoccupied buildings, and undeveloped land. This role combines leadership in tenant relations, building operations, fiscal management, and engineering systems with a forward-looking vision for innovation, sustainability, and organizational growth. The Director will serve as a knowledgeable and skillful leader of the Property Management & Engineering Services Team, contributing to enterprise-wide initiatives, best in class services and preparing for potential succession into senior executive roles.
Position reports to the Senior Executive, Property Management Operations.
Key Responsibilities:
- Lead day to day operations, overseeing a multi-faceted team with direct reporting from Property Management and Engineering Service.
- Manage facility operations including mechanical, electrical, plumbing, life safety and building envelop systems, preventative and common area maintenance, and construction project approval. All in compliance with internal procedures and federal/state/local codes.
- Drive asset value through effective leadership, financial insight, and innovative business strategies.
- Oversee tenant satisfaction, tenant billing, reconciliation, and lease adherence.
- Develop and monitor operating budgets and utilize RFPs to further control and/or reduce operational costs in an innovative and efficient manner.
- Monitor Key Performance Indicators and metrics to drive positive and impactful results.
- Review vendor proposals and ensure optimal service delivery and terms.
- Develop short-term and long-range maintenance plans for vacant or unoccupied assets
- Review and approve organizational chart strategy, hiring of key staff and developing necessary processes and procedures.
- Provide tactical input and communicate operational and financial implications.
- Partner with cross-company leadership to implement strategic facility operations strategy and foundational technology.
- Provide proactive and responsive property management and operational support to tenants throughout The District Detroit.
- Utilize Yardi Commercial Café to track tenant work orders and monitor completion of open work orders.
- Issue Tenant Satisfaction Surveys to measure tenant satisfaction.
- Review and approve purchase orders and invoices in accordance with company policy and procedures.
- Ensure compliance with contracts, agreements, public commitments and or community driven benefits and initiatives.
- Stay abreast of commercial, mixed use and residential industry innovation, trends, BOMA standards and related legal issues.
- Perform lease and partnership agreement administration.
- Support career advancement and development through strategic and thoughtful communication skills.
-Understand corporate risk management policy, coverage, claim procedures, documentation and internal notification.
- Serve as a key member of the critical incident response team.
Required Qualifications
-Bachelor’s degree in Business Management, Facilities Management, Real Estate or related areas of study
-Associate’s degree in mechanical, electrical and plumbing or related areas of study or strong understanding of each area (preferred)
-10 years of progressive experience in property and engineering management directing administration and operations including a thorough understanding of operational strategies, planning and facilities operation.
-Strong leadership, planning and attention to detail directing the successful outcome of multiple complex projects.
- Strategic thinking capabilities to develop and implement processes and plans.
- Highly developed communication skills, relationship building and interpersonal skills that result in trust from peers, company leadership, private stakeholders and public.
- Budget and planning development, analytical skills with long term strategic outlook and proven results
- Evidence of successful leadership track record with uncompromised ethical standards
- Understanding of code compliance, zoning ordinance, environmental issues and entitlements and incentives.
- Proficient at Microsoft applications, Smartsheet and Yardi Systems along with maintaining a keen understanding of current processes and best practices emerging in the industry.
Working Conditions
The position will work primarily in an office environment with steady offsite observation, on-site inspection and assessment of a diverse real estate portfolio consisting of commercial office, mixed use retail, residential apartments, vacant or unoccupied buildings, and outdoor undeveloped land or parcels. The position requires the intermittent use of PPE (personal protection equipment) and may require extended time standing or walking. Occasional travel and ability to lift to 50lbs.
All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Olympia Development of Michigan.
