Job DescriptionWe're seeking a Director, MQ Support / Administrator professional to join our production services middleware team.
In this role, you'll make an impact in the following ways:- Administer, support, and provision IBM MQ environments across IBM MQ appliances and/or containerized platforms
- Manage TLS certificates to maintain secure and reliable messaging connectivity
- Perform firmware upgrades and support ongoing platform maintenance activities
- Deploy, configure, and maintain MQIPT environments
- Provision new MQ infrastructure and support day-to-day operational requirements
- Monitor platform health, troubleshoot issues, and drive timely resolution of incidents
- Support incident management activities, including triage, escalation, resolution, and service restoration
- Support change management processes, including production changes, maintenance planning, and implementation activities
- Partner with infrastructure, security, and application teams to ensure platform stability, security, and compliance
- Maintain operational documentation, technical procedures, and support standards
- Contribute to continuous improvement, reliability enhancement, and performance optimization initiatives
To be successful in this role, we're seeking the following:- Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree is beneficial. 12+ years of diverse experience in multiple areas of information technology required; experience in the securities or financial services industry is a plus.
- Hands-on experience with IBM MQ appliances and/or container-based MQ deployments
- Experience managing TLS certificates in enterprise environments
- Experience performing firmware upgrades and related infrastructure maintenance
- Experience with MQIPT deployments and provisioning
- Experience with change management and incident management in a production support environment
- Strong troubleshooting, problem-solving, and production support experience
- Strong understanding of secure messaging, connectivity, and operational best practices
- Ability to work effectively across teams in a fast-paced enterprise environment
- z/OS support experience strongly preferred
- Strong communication skills strongly desired
- Experience supporting highly available, enterprise-scale messaging environments preferred
- Familiarity with automation, scripting, or infrastructure-as-code practices preferred
- Experience working in large, regulated financial services environments preferred
Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.
Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee's eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, the employee will be in an "at will" position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
