10-12 years of product management experience, including 5 years in operational process transformation.
5+ years of experience managing and coaching high-performing product teams.
Proven track record in delivering standardized enterprise platforms and operational tools.
Proficiency in Six Sigma or Lean methodologies is required.
Experience in value stream and swimlane process mapping.
Responsibilities
Lead unified product strategy and execution for back-office operations.
Ensure prioritization of high-leverage problems and effective team focus.
Challenge assumptions and validate customer insights for informed product decisions.
Optimize and standardize back office business operations processes.
Create and manage a transformational business process roadmap.
Develop and foster a high-performing back office product team.
Align stakeholders and communicate product strategy effectively.
Benefits
Participation in Company Profit Sharing Program.
Comprehensive Extended Health & Dental Benefits.
Generous Paid Time Off, including vacation and personal days.
Hybrid Work Environment for flexibility between remote and on-site work.
Professional Development Opportunities for career growth.
Access to Health and Wellness Programs.
Full Job Description
The Director, Product Management -Back Office, leads the unified product strategy and strategic execution of 1-800-GOT-JUNK?'s across key areas, including Platform, Data, the Operator Portal, and the Truck Team Member App. This role is responsible for back-office standardization and process transformation, with the primary goal of building scalable, reliable internal tools that maximize operational efficiency for corporate staff and front-line team members. The Director will also ensure that all key stakeholders-including large ownership groups with established business operations-are aligned and moving in the same direction. Core Responsibilities
Product Strategy & Execution
Serve as the product leadership voice for the overarching unified back office strategy, translating the Winning Aspiration, Where We Play, and How We Win strategy into a standardized and coherent product roadmap and execution plan
Ensure the team is working on the highest-leverage problems at any given time, and that effort is not diffused across too many priorities
Pressure-test team approaches - challenging assumptions, validating customer insight, and ensuring product decisions are grounded in customer truth and our Product and Technology Strategy.
Connect product strategy to operational and go-to-market realities
Process Transformation & Standardization
Lead back office business operations process optimization efforts to standardize operational processes across the system
Drive the analysis and documentation of current state business operations value stream process mapping as well as the desired target standardized end state
Create a transformational business process roadmap to convey the sequenced phases in order to achieve the desired target end state
Team Leadership & Capacity Building
Lead and develop the back office product team, including sr. product managers and product managers
Build a team environment where PMs can operate with clarity, autonomy, and strong strategic context
Identify gaps in capability or capacity early and flag to SVP. Position reports to SVP, Product
Stakeholder Management & Franchise Alignment
Ensure key stakeholders - including large ownership groups with established business operations - are aligned and moving in the same direction
Create a clear and respectful path for integrating franchise expertise into the formal product and revenue model being developed
Communicate progress, decisions, and tradeoffs clearly to franchise executive stakeholders, managing expectations through a period of significant change
Represent product priorities in senior leadership conversations and cross-functional planning
Organizational Agility & Decision Quality
Ensure teams are not stuck - surfacing blockers, resolving ambiguity, and escalating where needed
Bring the right people into the right conversations at the right time
Maintain a clear view of what is decided, what is in progress, and what is still open across the product agenda
Required Qualifications Professional Experience
Tenure: 10-12 years of dedicated product management experience with at least 5 years experience in operational process transformation
Leadership: 5+ years managing, coaching, and scaling high-performing product teams.
Domain Expertise: Proven track record delivering standardized enterprise platforms, complex data pipelines, or high-utilization operational tools.
Proficiency in Six Sigma or Lean methodologies
Extensive experience in value stream and swimlane process mapping
HYBRID WORK ENVIRONMENT
Team members in our Vancouver, Toronto, and Kansas City Junktion Hubs follow a hybrid work model that balances flexibility with in-person collaboration. Employees are expected to work from the office several days each month, with scheduled team collaboration and company connection days to support alignment, teamwork, and business priorities.
COMPENSATION & BENEFITS
Competitive Salary (Actual salary offered will be commensurate with education, experience and internal parity)
Total Compensation Package designed to support your financial, personal, and professional well-being. This includes:
Participation in our Company Profit Sharing Program
Comprehensive Extended Health & Dental Benefits
Generous Paid Time Off, including annual vacation and personal days
Hybrid Work Environment, offering flexibility to work both remotely and from our corporate offices
Professional Development Opportunities to support ongoing career growth
Access to Health and Wellness Programs
Speak to us to learn more about what we offer
THE HIRING PROCESS
Pre-Screen - Let's talk about your experience, goals & excitement for this role!
Interviews - Two or more interviews with different team members, including structured competency & scenario-based questions
Presentation/Assessment
References & Background Check
We use audio recording transcription for our interview practices
#1-800-GOT-JUNK? ➡ Ready to take your career to the next level? Apply today!
About O2E Brands
O2E Brands is a franchisor of four home service brands: 1-800-GOT-JUNK?, WOW 1 DAY PAINTING, You Move Me, and Shack Shine. The company was founded in 1989 and is headquartered in Vancouver, Canada. O2E Brands has over 300 franchise locations throughout the United States, Canada, and Australia.
