The Director, Product Management -Back Office, leads the unified product strategy and strategic execution of 1-800-GOT-JUNK?'s across key areas, including Platform, Data, the Operator Portal, and the Truck Team Member App. This role is responsible for back-office standardization and process transformation, with the primary goal of building scalable, reliable internal tools that maximize operational efficiency for corporate staff and front-line team members. The Director will also ensure that all key stakeholders-including large ownership groups with established business operations-are aligned and moving in the same direction.
Core ResponsibilitiesProduct Strategy & Execution- Serve as the product leadership voice for the overarching unified back office strategy, translating the Winning Aspiration, Where We Play, and How We Win strategy into a standardized and coherent product roadmap and execution plan
- Ensure the team is working on the highest-leverage problems at any given time, and that effort is not diffused across too many priorities
- Pressure-test team approaches - challenging assumptions, validating customer insight, and ensuring product decisions are grounded in customer truth and our Product and Technology Strategy.
- Connect product strategy to operational and go-to-market realities
Process Transformation & Standardization- Lead back office business operations process optimization efforts to standardize operational processes across the system
- Drive the analysis and documentation of current state business operations value stream process mapping as well as the desired target standardized end state
- Create a transformational business process roadmap to convey the sequenced phases in order to achieve the desired target end state
Team Leadership & Capacity Building- Lead and develop the back office product team, including sr. product managers and product managers
- Build a team environment where PMs can operate with clarity, autonomy, and strong strategic context
- Identify gaps in capability or capacity early and flag to SVP. Position reports to SVP, Product
Stakeholder Management & Franchise Alignment- Ensure key stakeholders - including large ownership groups with established business operations - are aligned and moving in the same direction
- Create a clear and respectful path for integrating franchise expertise into the formal product and revenue model being developed
- Communicate progress, decisions, and tradeoffs clearly to franchise executive stakeholders, managing expectations through a period of significant change
- Represent product priorities in senior leadership conversations and cross-functional planning
Organizational Agility & Decision Quality- Ensure teams are not stuck - surfacing blockers, resolving ambiguity, and escalating where needed
- Bring the right people into the right conversations at the right time
- Maintain a clear view of what is decided, what is in progress, and what is still open across the product agenda
Required QualificationsProfessional Experience- Tenure: 10-12 years of dedicated product management experience with at least 5 years experience in operational process transformation
- Leadership: 5+ years managing, coaching, and scaling high-performing product teams.
- Domain Expertise: Proven track record delivering standardized enterprise platforms, complex data pipelines, or high-utilization operational tools.
- Proficiency in Six Sigma or Lean methodologies
- Extensive experience in value stream and swimlane process mapping
HYBRID WORK ENVIRONMENT Team members in our Vancouver, Toronto, and Kansas City Junktion Hubs follow a hybrid work model that balances flexibility with in-person collaboration. Employees are expected to work from the office several days each month, with scheduled team collaboration and company connection days to support alignment, teamwork, and business priorities.
COMPENSATION & BENEFITS- Competitive Salary (Actual salary offered will be commensurate with education, experience and internal parity)
- Total Compensation Package designed to support your financial, personal, and professional well-being. This includes:
- Participation in our Company Profit Sharing Program
- Comprehensive Extended Health & Dental Benefits
- Generous Paid Time Off, including annual vacation and personal days
- Hybrid Work Environment, offering flexibility to work both remotely and from our corporate offices
- Professional Development Opportunities to support ongoing career growth
- Access to Health and Wellness Programs
- Speak to us to learn more about what we offer
THE HIRING PROCESS- Pre-Screen - Let's talk about your experience, goals & excitement for this role!
- Interviews - Two or more interviews with different team members, including structured competency & scenario-based questions
- Presentation/Assessment
- References & Background Check
- We use audio recording transcription for our interview practices
#1-800-GOT-JUNK? ➡ Ready to take your career to the next level? Apply today! 
