The Director, Plumbing Strategy & Operations is responsible for the strategic growth, market expansion, and overall business performance of the company's plumbing operations in the United States. This role develops and executes national business development strategies that drive revenue growth, strengthen competitive positioning, enhance customer value, and improve profitability.
Serving as the organization's senior plumbing subject matter expert, the Director provides leadership and direction to divisional plumbing teams while partnering closely with Operations, Sales, Marketing, Finance, HR, and Training functions to identify growth opportunities, optimize service offerings, enhance workforce capabilities, and support sustainable business expansion. The role balances strategic business leadership with deep technical expertise to ensure the organization is positioned to meet current and future customer needs while delivering consistent operational excellence.
- Set the direction for plumbing operations across the U.S., aligning divisional priorities with company goals.
- Lead, coach, and develop Plumbing Managers, supporting consistent execution across regions.
- Identify opportunities to expand plumbing services, improve operational performance, and strengthen market presence.
- Develop and execute national plumbing business development strategies that support revenue growth, market expansion, and profitability objectives
- Monitor operational and financial performance, leveraging data analytics to identify opportunities and guide strategic decisions.
- Partner with Sales, Operations, Marketing, Finance, and executive leadership to develop and implement initiatives that accelerate business growth and improve customer outcomes.
- Establish strategy and oversight for plumbing operational readiness, ensuring field teams have the tools, equipment, processes, and resources necessary to support safe, efficient, and profitable service delivery.
- Develop and enhance plumbing training, onboarding, and development programs while promoting consistent application of technical knowledge, standards, and best practices.
- Provide timely guidance on complex plumbing issues, field challenges, technical questions, and operational issues.
- Establish and communicate plumbing standards, best practices, and troubleshooting resources.
- Partner with business development teams to identify service opportunities and support plumbing growth.
- Oversee the development and ongoing improvement of plumbing price books that support business growth objectives while maintaining operational effectiveness and customer value.
- Provide operational expertise and field insights to support the development and refinement of incentive programs.
- Evaluate plumbing products, services, and offerings, recommending updates based on customer needs and business priorities.
- Create and launch promotions, contests, and other initiatives that encourage participation and support business goals.
• Minimum Experience: 10+ years
• Minimum Education: Bachelor's Degree
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.
