Summary Statement:
Director of Resort Hosting is responsible for developing and maintaining relationships with targeted gaming/non-gaming resort patrons through personal contact to generate incremental revenues and drive repeating trips from patrons. The ideal candidate for this position should have a passion for meeting and assisting gaming/non-gaming resort guests.
Primary Job Duties: Includes but is not limited to:
- Manage all aspects of the guest's visit (book spa, dining, in-room dining amenities, ground transportation, cabanas, hotel rooms, establish casino credit, oversee folio check-out, etc.) for our guests.
- Cultivate and identify patrons with incremental spend throughout the resort.
- Interact with players in person on property, as well as via telephone, e-mail, text message, and written correspondence.
- Provide information to team and property leadership related to guest feedback, suggestions, concerns, or issues.
- Adhere with Resorts World Las Vegas policies and procedures as well as Title 31 compliance requirements.
- Obtain and maintain position-specific licensing.
- Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
- Other duties as assigned.
Qualifications: Includes but is not limited to:
- Ability to work varied shifts, including nights, weekends, and holidays.
- Ability to effectively communicate in English.
- Polished appearance and demeanor.
- Excellent customer service skills.
- Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
Preferred: - Strong existing following of mass premium and high-end patrons.
- Previous experience working in a large, luxury resort setting.
Minimum Education and Experience:- At least 21 years of age.
- High school diploma or equivalent.
- Minimum of ten years of casino marketing experience in a luxury property setting.
Certificates, Licenses, Regulations: - Proof of eligibility to work in the United States
- Ability to obtain the following:
- Nevada Gaming Registration
Physical Demands:The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work is typically performed in a luxury property environment.
- Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
- Prolonged sitting/standing.
- Bending and reaching.
- Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 10 lbs.
- Eye/hand coordination.
- Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.
