Job Skills / RequirementsThe Director, People Operations is responsible for the day-to-day management and execution of key People Operations functions based out of CSG's Santa Ana office. The position provides direct leadership and oversight of Talent Acquisition activities, supports Operations leaders with daily employee and workforce matters, reviews and approves employee-related actions, develops and maintains Human Resources processes and procedures, and ensures consistent execution of People Operations practices across CSG locations.
This is a hands-on leadership position responsible for both managing People Operations work and completing operational HR responsibilities directly. The Director serves as a day-to-day resource for Operations managers and supervisors, provides direction and support to members of the Talent Acquisition team, coordinates with other Human Resources functions, and ensures employee and recruiting actions are appropriately reviewed, documented, and processed.
The Director reports to the Senior Vice President, Human Resources and works closely with Operations, Compliance, Payroll, Safety, Workers' Compensation, and other People Operations team members to support CSG's workforce and business operations.
Key Responsibilities- Lead the Talent Acquisition team, including recruiters, the TA Lead, and TA Hiring Manager; set priorities, coach team members, and monitor recruiting activity.
- Review job requisitions, candidate submissions, and staffing needs for Operations, leadership, and corporate positions.
- Partner with Operations leaders and hiring managers to clarify staffing needs, qualifications, recruiting priorities, and hiring decisions.
- Develop and maintain job descriptions, interview guides, recruiting tools, SOPs, and onboarding resources.
- Serve as a daily People Operations resource for managers regarding performance, attendance, conduct, documentation, staffing, policy questions, and other team member matters.
- Guide managers on appropriate next steps, required documentation, and when to involve Compliance, Payroll, Safety, Workers' Compensation, Employee Relations, or senior leadership.
- Review and approve transfers, pay-rate changes, terminations, and other personnel actions; ensure required approvals, documentation, and business justification are in place.
- Partner with Payroll, Compliance, Operations, and other departments to resolve incomplete or complex personnel actions.
- Oversee recruiting-to-onboarding processes, improve new-hire documentation and checklists, and conduct New Hire Orientation as needed.
- Develop and maintain People Operations procedures, forms, workflows, checklists, and training resources.
- Train and mentor People Operations team members on policies, systems, documentation standards, HR fundamentals, and day-to-day practices.
- Identify opportunities to improve consistency, accountability, workflow ownership, and follow-through across People Operations.
- Provide leadership, coaching, feedback, and support to assigned People Operations and Talent Acquisition team members.
- Support the SVP, Human Resources with departmental priorities and initiatives.
- Provide oversight and guidance for Employee Relations and case-management practices, including documentation, workflow, follow-up, and escalation of significant matters.
- Escalate significant employee relations, compliance, operational, or organizational risks to appropriate leadership.
Qualifications- Bachelor's degree in Human Resources, Business Administration, Organizational Leadership, or a related field, or equivalent education and experience.
- Seven to ten years of progressive Human Resources experience, including People Operations, Talent Acquisition, generalist, HR Business Partner, or leadership experience.
- Experience leading HR professionals and supporting multi-site, field-based, or geographically dispersed operations.
- Broad HR knowledge, including recruitment, employee relations, performance management, compliance, retention, workforce planning, and leadership coaching.
- Strong knowledge of California employment law; multi-jurisdictional experience preferred.
- Strong communication, judgment, organization, problem-solving, coaching, and relationship-building skills.
- Ability to manage competing priorities and support consistent execution across multiple locations.
- Bilingual English/Spanish; valid driver's license and ability to travel regularly.
Preferred- PHR, SPHR, SHRM-CP, or SHRM-SCP certification.
- Experience within janitorial, facilities services, hospitality, staffing, environmental services, or another multi-site service industry.
- Experience supporting large hourly employee populations and client-based operations.
- Experience partnering with Employee Relations, Safety, Workers' Compensation, Payroll, Benefits, Compliance, and recruiting functions.
Education Requirements (All) Bachelor's Degree preferred
Additional Information / BenefitsCritical features of this job are described under the previous headings. They may be subject to change at any time due to reasonable accommodation or other reasons. This job description does not list all the duties of the job. You may be asked by supervisors to perform other nonessential assignments and duties. You will be evaluated in part based on your performance of the tasks listed in this job description.
Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, 401K/403b Plan
This job reports to the SVP of Human Resources
This is a
Full-Time position
Travel is required occasionally
